IT Inside Sales Support Specialist

Tusker•Buffalo Grove, IL

3d•$48,000 - $60,000

About The Position

Tusker is seeking a dynamic, detail-oriented IT Inside Sales Support Specialist to assist with the inside sales process. The role supports sales and project administration by researching solution options, confirming products meet customer requirements, preparing quotes, maintaining pricing information, and using vendor programs to secure discounts. The specialist manages project and order records across software systems, coordinates order processing and delivery timelines, supports project billing, and handles change orders and returns. The role also maintains customer account and inventory information, responds to customer inquiries, coordinates communication and meetings with coworkers, vendors, and clients, and provides basic product recommendations based on current IT knowledge. The employee participates in product training as time permits and meets departmental performance standards, goals, and objectives.

Requirements

Associate’s degree or 2–3 years of related experience.
Demonstrated basic computer skills and experience using Microsoft Word, Excel, and Outlook.
Ability to solve problems, stay organized, meet deadlines, and take initiative on projects.
Ability to interpret instructions presented in written, verbal, diagram, or schedule form.
Ability to make sound, accurate business decisions with little or no supervision.
Ability to calculate discounts, interest, commissions, proportions, and percentages.

Nice To Haves

Knowledge of Sage200, MS Office Suite, ConnectWise, and D-Tools.

Responsibilities

Perform basic sales and project management tasks.
Research and evaluate solution options as needed.
Confirm that product specifications meet customer requirements.
Maintain current pricing information.
Prepare quotes from engineering designs using current, competitive costs and appropriate margins; account for potential project costs and follow established processes.
Use deal registration, promotional pricing programs, and vendor relationships to secure additional discounts.
Register opportunities with appropriate vendors, including HP, HPE, and Dell.
Enter data into multiple software systems and create and maintain project records in the CRM database.
Process orders by confirming required pre-project paperwork and tasks are complete, entering line items into accounting software, and organizing and conducting pre-project team meetings.
Track orders, run regular open-order reports, and coordinate with purchasing to ensure products arrive within project deadlines.
Work with accounting to ensure completed projects are billed promptly.
Create and process change orders and return requests.
Maintain accurate customer account records and monitor customer inventories.
Respond promptly to customer inquiries about products and services and follow up as needed.
Communicate daily with coworkers, vendors, and clients by phone, email, and in person.
Organize onsite and Teams meetings.
Provide backup coverage when coworkers are out of the office.
Maintain working knowledge of current IT technology and common practices to answer basic questions and recommend straightforward product solutions.
Participate in product training as time permits.
Meet departmental performance standards, goals, and objectives.