Inside Sales - Contract Support Specialist

Prescott's•Monument, CO

1d•Hybrid

About The Position

Prescott’s, Inc. is seeking an Inside Sales - Contract Support Specialist to support its inside sales motion, with a primary focus on service contract and warranty renewals, new business development, lead generation, and coordinated cross-selling and upselling across business units. The role supports two defined sales territories and works closely with sales representatives, business unit leaders, and field technicians across Surgical Microscopes, Pumps, Monitors, Anesthesia, Washers, and Veterinary Equipment. This hybrid position is based at Prescott’s Monument, Colorado location. The specialist engages customers, manages contract-related sales activity, and presents Prescott’s enterprise-level capabilities. Acting as an extension of the field sales organization, the role helps maintain continuity of coverage, consistent messaging, and disciplined follow-through across assigned territories. It requires close collaboration and real-time documentation of outreach, customer interactions, and deal progression. The position is paid hourly, with an annual equivalent of $37,440 to $45,760, plus commissions. Commission earnings at plan are targeted at $40,000.

Requirements

High school diploma or GED.
At least 1–2+ years of experience in inside sales or a customer service role.
Proven track record of meeting or exceeding sales targets.
Strong phone presence and ability to engage customers and build rapport.
Ability to quickly understand customer needs and recommend appropriate solutions.
Understanding of marketing and sales motions.
Eligible to work in the United States.

Nice To Haves

Experience working with NetSuite.
Familiarity with the healthcare or medical device industry.
Prior experience working with field sales representatives and cross-functional business units.

Responsibilities

Manage a high volume of incoming leads and convert them into sales opportunities.
Contact potential customers by cold call, email, and online chat to understand their needs and recommend suitable products.
Use a consultative selling approach to educate customers about product and service benefits and features.
Track and manage leads, pipeline, and sales activities using NetSuite CRM software.
Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities.
Maintain customer satisfaction through ongoing communication and relationship management, and resolve post-sale issues.
Maintain detailed reports of sales activities, including calls, orders, sales, lost business, and customer or vendor relationship problems.
Provide periodic territory sales forecasts.
Collaborate with the sales team to develop and implement sales strategies and achieve sales targets.
Provide customer service and support throughout the sales process.
Document outreach, customer interactions, and deal progression in real time.
Perform other duties as assigned.

Benefits

Paid time off.
Healthcare insurance, including medical, dental, and vision coverage.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Short-term disability insurance (employee paid).
Long-term disability insurance (employer paid).
401(k) plan with company matching.
Continuous learning and development opportunities, including training, workshops, and certifications.
Fun and inclusive work environment that celebrates diversity and fosters growth.