IT Inside Sales Support Specialist

Tusker•Buffalo Grove, IL

About The Position

Tusker, a nationwide technology solutions and services company, is seeking a detail-oriented IT Inside Sales Support Specialist to assist with its inside sales process. The role supports sales and projects through solution research, pricing and quote preparation, vendor programs, order administration, customer service, and coordination among clients, vendors, and internal teams. The specialist maintains accurate pricing and customer and project records; prepares competitive quotes; registers opportunities with vendors; processes and tracks orders; coordinates purchasing and billing; and handles change orders and returns. The role also responds to customer inquiries, organizes meetings, helps maintain coverage for coworkers, and develops working knowledge of current IT technology and common practices.

Requirements

Associate’s degree or 2–3 years of related experience.
Basic computer skills and experience using Microsoft Word, Excel, and Outlook.
Knowledge of the MS Office Suite and ConnectWise.
Ability to solve problems, stay organized, meet deadlines, and take initiative on projects.
Ability to interpret instructions presented in written, verbal, diagram, or schedule form.
Ability to make sound, accurate business decisions with little or no supervision.
Numerical skills, including calculating discounts, interest, commissions, proportions, and percentages.

Responsibilities

Perform basic sales and project management tasks.
Research and evaluate solution options and confirm product specifications meet customer requirements.
Maintain current pricing information and prepare quotes from engineering designs using competitive costs and appropriate margins.
Account for potential project costs and follow established processes.
Use deal registration, promotional pricing programs, and vendor relationships to secure additional discounts.
Register opportunities with vendors, including HP, HPE, and Dell.
Enter data into multiple software systems and create and maintain project records in the CRM database.
Process orders by confirming required pre-project paperwork and tasks are complete, entering line items into accounting software, and organizing and conducting pre-project team meetings.
Track orders and run regular open-order reports.
Coordinate with purchasing to ensure products arrive within project deadlines.
Work with accounting to ensure completed projects are billed promptly.
Create and process change orders and return requests.
Maintain accurate customer account records and monitor customer inventories.
Respond promptly to customer inquiries about products and services and follow up as needed.
Communicate daily with coworkers, vendors, and clients by phone, email, and in person.
Organize onsite and Teams meetings.
Provide backup coverage when coworkers are out of the office.
Maintain working knowledge of current IT technology and common practices to answer basic questions and recommend straightforward product solutions.
Participate in product training as time permits.
Meet departmental performance standards, goals, and objectives.