IT Support Specialist (grow into Sys Admin)

Riverside Recruiting•Ravenna, OH

2d•Hybrid

About The Position

The IT Support Specialist will provide day-to-day IT support, initially onsite in Ravenna, Ohio, with the opportunity to work 1–2 hybrid days once established. The role supports Windows 11, Microsoft 365, Outlook, Teams, and a range of end-user devices, including desktops, laptops, printers, mobile devices, and barcode scanners. The specialist handles support tickets and independently resolves most routine issues while working with technologies such as Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN, and WiFi. This position has a defined growth path into a Systems Administrator role, with increasing responsibilities over time. The company describes itself as an industry leader with a laid-back culture, an open-door policy, a training program, and clear advancement opportunities. It is investing significantly in growth and market disruption, including artificial intelligence in manufacturing and custom integrations across the shop floor, ERP, and CRM. Occasional after-hours support is required for planned maintenance and critical incidents, with compensatory time provided.

Requirements

Professional IT support experience.
Reliable, with strong communication skills.
Experience with Windows, Microsoft 365, Outlook, and Teams.
Working knowledge of Active Directory.
Ability to handle day-to-day issues with little supervision.
Willingness to learn and take on more responsibility.
Ability to pass a background check.

Nice To Haves

Microsoft Entra ID, Exchange Online, SharePoint, and Intune experience.
Experience with hybrid Active Directory and Microsoft 365.
Experience with UniFi or similar network platforms, firewalls, and VPN.
Server experience with Hyper-V, backup, and recovery, or interest in developing that experience.
PowerShell or other scripting and automation experience.
Manufacturing or plant-floor IT experience.
German language skills.

Responsibilities

Support Windows 11, Microsoft 365, Outlook, and Teams.
Provide support for desktops, laptops, printers, mobile devices, and barcode scanners.
Handle tickets and independently resolve most day-to-day issues.
Work with Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN, and WiFi.
Take on increasing responsibilities over time with the goal of growing into a Systems Administrator role.
Provide occasional after-hours support for planned maintenance and critical incidents; compensatory time is provided.