Admin Support Specialist

UNC-Chapel Hill • Chapel Hill, NC

1d

About The Position

The Administrative Support Specialist (Advanced), Co-Provider Scheduler supports the expansion of clinical services across UNC Family Medicine clinics, hospital services, and rural and underserved residency sites. The department’s expanded faculty and resident provider teams include specialists in sports medicine, preventive medicine, behavioral health, nutrition, and clinical fellowships. The position supports the use and ongoing maintenance of Lightning Bolt Scheduling (LBS), a complex scheduling platform, collaborating with LBS engineers. Schedules are manually transferred from LBS to MS-Office Outlook. The co-provider scheduler is trained to perform all provider-scheduler functions and serves as a cross-checker to help ensure accuracy in provider scheduling.

The position also coordinates Medical Student Education (MSE) scheduling and calendars for medical learners, including PA, CBPC, shadow, and AI students. It fields requests, maintains tracking systems, and works with internal and external stakeholders to support learners’ educational experiences. Additional duties include MSE administrative support and event coordination. The position is expected to take a lead stakeholder role in a projected integration to migrate operations schedules into LBS, with the goals of improving accuracy, consolidating functions, and increasing reporting functionality.

Work schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.; to be determined with the supervisor.

Responsibilities

• Perform provider-scheduler functions and cross-check schedules for accuracy.
• Support the acquisition and ongoing maintenance of Lightning Bolt Scheduling software in collaboration with LBS engineers.
• Manually transfer schedules from LBS to MS-Office Outlook.
• Coordinate scheduling and calendars for medical learners, including PA, CBPC, shadow, and AI students.
• Field learner scheduling requests and maintain tracking systems.
• Coordinate with internal and external stakeholders to support learners’ educational experiences.
• Provide Medical Student Education administrative support and coordinate events.
• Take a lead stakeholder role in integrating operations schedules into LBS.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed