It Support Specialist Jobs

About The Position

Requirements

• Minimum 3 to 5 years of experience in an IT support or related role.
• Solid working knowledge of Windows operating systems, PC hardware, basic LAN concepts, and Wi-Fi networking.
• Proficiency with Microsoft 365 including Word, Excel, Outlook, Teams, and SharePoint.
• Familiarity with endpoint security, internet applications, and general cybersecurity best practices.
• Comfortable working independently, managing competing priorities, and communicating clearly with non-technical staff.
• High school diploma with some college required.
• Demonstrated experience and capability may substitute for formal degree requirements.

Nice To Haves

• MacOS familiarity is a plus.
• Experience with or exposure to AEC industry software is a plus, including Autodesk products (Revit, AutoCAD, Forma) and Bluebeam.
• An associate's or bachelor’s degree in information technology, or a related field is preferred.
• Relevant IT certifications are a plus but not required (CompTIA A+, Microsoft Certifications, Network+, etc.).

Responsibilities

• Administer and maintain core platforms including Active Directory, SharePoint (file services), Autodesk Forma, Autodesk Revit, and Veeam backup solutions.
• Provide responsive, professional IT support to all staff across all experience levels, prioritizing clear communication and a high standard of customer service.
• Diagnose, troubleshoot, and resolve hardware and software issues both remotely and on-site, using sound diagnostic techniques and thorough follow-through.
• Research and evaluate solutions to new and recurring technical problems, recommending improvements where applicable.
• Plan, support, and participate in the execution of larger-scale IT projects and technology initiatives.
• Set up, deploy, monitor, and perform routine maintenance on workstations, servers, printers, peripherals, and network equipment.
• Build, configure, and support in-house servers and maintain network infrastructure.
• Manage and maintain an accurate inventory of all technology assets.
• Draft and maintain technical documentation including procedures, how-to guides, and end-user tutorials.
• Stay current with emerging technologies and proactively identify opportunities to improve firm-wide IT capabilities.
• Perform all other duties as assigned.

Benefits

• Performance-Based Discretionary Bonus
• Three Weeks of Paid Time Off
• 10 Paid Holidays
• Health Benefits Medical, Dental, Vision
• Life & LTD Insurance Benefits
• 401(k) Eligibility (Matching and Profit Sharing Contributions)