It Support Specialist Jobs

About The Position

Requirements

• 2+ years of experience supporting Windows-based desktop environments.
• Excellent verbal and written communication skills.
• Experience supporting Microsoft 365 applications.
• Strong customer service mindset and ability to work effectively with employees at all levels of the organization.
• Self-motivated with the ability to work independently while collaborating with a team.
• Ability to prioritize, multitask, and adapt in a fast-paced environment.
• Associate degree in Informational Technology or related field, or equivalent work experience.
• Ability to move and install computer equipment as needed.
• Ability to occasionally lift and transport IT equipment.

Nice To Haves

• Experience with ticketing systems such as ManageEngine ServiceDesk.
• Basic networking knowledge and troubleshooting experience.
• Experience supporting macOS devices.

Responsibilities

• Provide technical support to end users across hardware, software, and business systems.
• Investigate and resolve technical issues affecting desktops, laptops, mobile devices, printers, phones, conference room technology, and other IT equipment.
• Assist with troubleshooting network infrastructure, including switches, wireless connectivity, and related networking equipment.
• Configure, deploy, and troubleshoot Windows and MacOS Devices.
• Support Microsoft 365 applications and services.
• Occasionally provide after-hours support for business-critical issues
• Participate in IT improvement projects, technology rollouts, and process enhancements.
• Perform employee onboarding and offboarding activities, including hardware provisioning and account management.
• May perform routine system administration activities such as installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.
• Perform other duties as assigned

Benefits

• Excellent Medical/Dental Benefits
• 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents
• 100% dental and vision premiums paid for employee, partner, and dependents
• 100% Life Insurance premiums paid for the employee
• Work - Life Balance Minded Time Off
• 15 paid vacation days
• 2-week paid winter break
• 7 company paid holidays
• 5 paid sick days
• A Work Culture Which Believes in Promoting from Within
• Wear lots of hats / accelerate your career growth!
• We are a flat organization by design – lots of visibility!
• Many of our current leaders started their career with Fluxergy!