IT Support Specialist
About The Position
The IT Support Specialist provides technical support across Reunion Resort & Golf Club’s lodging, retail, and food and beverage locations. The role troubleshoots hardware, software, network, and connectivity issues; responds to support requests in person and remotely; installs and maintains equipment and network infrastructure; and supports business applications such as point-of-sale and property management systems. The specialist also manages hardware inventory, coordinates repairs and procurement, documents support activity, trains end users, and contributes to technology evaluations, upgrades, and projects. The position is based in Kissimmee, Florida, and requires travel to various locations to provide hands-on support. Scheduling flexibility is required, including AM/PM shifts, evenings, weekends, and holidays, as well as participation in a 24/7 on-call rotation. The role may involve working in Florida weather and performing physical tasks such as extended periods of sitting, standing, and walking; repetitive movements; and lifting or carrying up to 50 pounds.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- At least 3 years of IT experience.
- Advanced proficiency in Microsoft software programs.
- Strong verbal and written communication skills.
- Experience with network infrastructure setup, troubleshooting, and security.
- Advanced background in general microcomputer hardware, software, networking, installation, troubleshooting, and repair.
- English language proficiency required to perform the essential functions of the position.
- Ability to travel to various locations to provide hands-on support.
- Ability to sit, stand, and walk for long periods, and perform repetitive motions including bending, stooping, squatting, and climbing.
- Ability to lift and carry up to 50 pounds.
- Comfort working in Florida weather conditions, including sunshine, heat, and rain.
- Flexible scheduling availability, including AM/PM shifts, evenings, weekends, and holidays, and participation in a 24/7 on-call rotation.
Nice To Haves
- Hospitality experience.
- Familiarity with POS systems, property management systems, and industry-specific software.
Responsibilities
- Provide technical support and troubleshoot hardware, software, and network issues at lodging, retail, and food and beverage locations.
- Respond promptly to service requests in person and remotely to minimize downtime and disruptions.
- Install, configure, and maintain computers, peripherals, POS systems, and network devices onsite.
- Collaborate with remote teams and individuals to diagnose and resolve technical issues.
- Assist with setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Troubleshoot network connectivity and support communication between onsite and remote locations.
- Work with network administrators to implement and enforce network security measures.
- Support business applications, including POS systems, property management systems, and other industry-specific software.
- Assist end users with software installations, updates, and configurations.
- Conduct training sessions and create user documentation for software applications.
- Manage hardware inventory, including computers, tablets, printers, scanners, and peripherals.
- Coordinate repairs and warranty services for faulty or damaged hardware.
- Assist with hardware procurement in accordance with organizational standards and budget guidelines.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions.
- Create and update technical documentation, user guides, and standard operating procedures.
- Prepare regular reports on support activities, metrics, and trends.
- Stay current on technologies and industry trends relevant to lodging, retail, and food and beverage operations.
- Evaluate hardware and software solutions and recommend improvements to operational efficiency and user experience.
- Collaborate with IT teams to plan and implement technology upgrades and projects.
- Attend required meetings and training.
- Perform other duties assigned by leadership to meet business needs.
- Follow company policies, safety procedures, and brand service standards.
Benefits
- Supportive, dynamic workplace.
- Cross-training opportunities.
- Career growth opportunities.
- Culture of recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
