IT Help Desk Support /End User Support

Cinter Technology Services•New York, NY

1d•$26 - $30•Onsite

About The Position

The IT Help Desk Support Specialist provides technical support to end users and maintains communication by phone, email, and in person. The role involves analyzing and troubleshooting problems; installing and testing hardware and software; maintaining user manuals and internal process, solution, and environment documentation; and supporting server administration and monitoring. The specialist monitors and maintains desktop and network environments, installs software, troubleshoots issues, manages user accounts, and handles basic administration. The role also prioritizes incoming requests, escalates issues to designated support teams when needed, provides periodic IT training to users, and participates in regional and global IT projects. This is an onsite position in New York, NY 10016, with a stated schedule of 9:00 a.m. to 5:30 p.m., including an unpaid one-hour lunch break, for 37.5 hours per week. The position is non-exempt and W-2, with compensation of $26–$30 per hour, depending on experience.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent work experience in IT.
At least 1–2 years of experience in end-user support.
Experience supporting Windows-based LAN/WAN and remote access.
Extensive knowledge of Windows OS, Office 365, and Adobe Acrobat.
Experience managing and troubleshooting iOS-based devices, conference systems, Microsoft Surface devices, and HP laptops.
Proficient English communication skills.
Ability to work effectively under management direction and contribute as part of a team.
Ability to communicate effectively with customers, internal technology teams, and users with varying skill levels.
Strong organizational skills and ability to deliver high-quality work.
Ability to learn quickly and efficiently and work as a team player with minimal supervision.
Ability to multitask according to priorities; customer-focused and detail-oriented.

Nice To Haves

ITFL Foundation, A+, Network+, Microsoft product-related, or other IT vendor certifications; preferred but not required.

Responsibilities

Provide technical support to end users and communicate with them by phone, email, or in person.
Analyze and troubleshoot problems.
Install and test hardware and software.
Maintain user manuals and internal documentation of processes, solutions, and the environment.
Provide server administration support, including monitoring.
Monitor the network environment and perform desktop and network maintenance, software installation, and troubleshooting.
Perform server administration, user account management, and basic administration and troubleshooting.
Prioritize incoming requests and issues, escalating them to designated support teams as necessary.
Provide periodic IT training to users.
Participate in regional and global IT projects.