IT Support, Help Desk & End User Computing Professionals

Rising Star Resource Development • Dallas, TX

9d

About The Position

Rising Star Resource Development Corporation is building a talent pipeline of IT professionals for current and future opportunities supporting federal, state, local, and commercial customers. Many roles support federal government contracts and may be performed remotely or onsite, depending on contract requirements. Potential positions include Desktop Support Technician, Deskside Support Technician, End User Computing Technician, PC Technician, Endpoint Support Specialist, IT Field Technician, and Microsoft 365 Support Specialist. The positions provide technical support and troubleshooting for hardware, software, Microsoft 365, connectivity, and workplace technologies; manage incidents and service requests; deploy and support end-user devices and accounts; document solutions and escalate complex issues; and provide responsive customer service.

Requirements

• Experience in Help Desk, Service Desk, Desktop Support, or End User Computing environments.
• Knowledge of Windows, Microsoft Office/Microsoft 365, and ticketing systems.
• Strong troubleshooting, communication, and customer service skills.

Nice To Haves

• Relevant certifications such as CompTIA, Microsoft, or similar.

Responsibilities

• Provide technical support and troubleshoot hardware, software, Microsoft 365, and connectivity issues.
• Manage incidents and service requests through ticketing systems.
• Deploy, maintain, and support end-user devices, accounts, and access permissions.
• Document solutions, escalate complex issues, and contribute to knowledge management.
• Deliver responsive customer service and technical assistance.
• Support and train non-technical users.

Benefits

• Medical insurance
• Paid vacation
• Paid sick days
• Workers' compensation
• Social Security benefits
• Unemployment insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed