End User Computing Engineer

VITAS Healthcare•Miramar, FL

About The Position

The End User Computing Engineer maintains highly available, stable, secure, and recoverable database systems that meet or exceed established service levels. The role collaborates with the Senior Manager of End User Computing to develop and implement a framework for regular updates and maintenance of desktop images, mobile devices, VDI infrastructure, and related systems. It implements VMware technology solutions for virtualization, networking, storage infrastructure, and end-user computing, and supports and enhances the environment through hands-on VMware virtualization and/or cloud experience. The engineer investigates user-reported technical issues and performs root cause analysis, participates in computing design decisions, maintains mobile device management solutions, contributes to documentation and user manuals, and performs system maintenance. The position works with Client Experience, IT Support, and cross-functional teams to implement change control, transfer knowledge, and deliver redundant, scalable, secure technology solutions. It also supports performance dashboards, quality assurance and pilot programs, consistent experiences across multiple device types, and recommendations for policy and procedure improvements. Duties are performed in accordance with VITAS Healthcare Corporation policies, procedures, guidelines, contractual commitments, and governmental regulations. Other duties may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Requirements

At least five years of IT experience, with a strong focus on Virtual Desktop Infrastructure.
Familiarity with ITIL principles, particularly Incident and Problem Management.
Understanding of various IT disciplines and their inter-relationships.
Experience creating technical documentation, including operational procedures and scope policies.
Excellent analytical and organizational skills.
Ability to work independently and collaboratively in a team environment.
Strong interpersonal skills and effective communication ability.
Proficiency in PowerShell, Bash, and Python scripting.
Expert familiarity with Group Policy Objects in Active Directory and Azure AD.
Bachelor’s degree in computer science or a related field from an accredited college or university, or the international equivalent.
Ability to perform each essential duty satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Experience with cloud virtualization such as AWS, Azure VD, or Google VD workspaces.
Experience with endpoint management solutions such as Tanium, Intune, PDQ, ManageEngine, or Workspace ONE.
Experience with monitoring platforms such as ControlUp or vRealize (vROps).
ITIL Foundations certification is desirable.
Certificates in related areas such as VMware Digital Workspace, VMware Desktop Management, Carbon Black, and Microsoft.

Responsibilities

Maintain highly available, stable, secure, and recoverable database systems that meet or exceed established service levels.
Collaborate with the Senior Manager of End User Computing to develop and implement regular update and maintenance frameworks for desktop images, mobile devices, VDI infrastructure, and related systems.
Implement VMware technology solutions for virtualization, networking, storage infrastructure, and end-user computing.
Conduct technical investigations of user-reported issues and perform root cause analysis.
Participate in design decisions that impact computing within the company.
Support and enhance the end-user computing environment using VMware virtualization and/or cloud technology.
Maintain and manage mobile device management solutions, including Workspace One UEM (Airwatch).
Contribute to product documentation and user manuals.
Perform system maintenance as required.
Implement IT Change Control processes in coordination with the Client Experience team.
Collaborate with cross-functional teams to design and implement solutions emphasizing redundancy, scalability, and security.
Assist in maintaining a team dashboard showing KPIs related to team and environmental performance.
Design and develop computing solutions that enhance the end-user experience.
Develop and oversee a quality assurance program, including pilot groups, to ensure high-quality system output.
Coordinate with IT Support teams to ensure effective knowledge transfer and alignment.
Create a consistent user experience across iOS devices, Windows desktops, Macintosh computers, virtual desktops, minimal form-factor desktops, and video conference devices.
Identify opportunities to improve policies and procedures and provide recommendations.
Perform other duties and responsibilities as required.