End User Computing (EUC) Engineer
Arctiq•Nashville, TN
•Remote
About The Position
Arctiq is seeking an experienced End User Computing (EUC) Engineer to provide dedicated, full-time support for one of its clients. The engineer will be the primary resource responsible for administering, supporting, optimizing, and securing the organization’s end-user computing environment. The role requires expertise in modern endpoint management and experience managing enterprise desktop environments, mobile devices, and endpoint security initiatives. This is a remote contract opportunity.
Requirements
- At least 7 years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles.
- Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment.
- Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management.
- Experience supporting enterprise Windows desktop environments and modern workplace technologies.
- Knowledge of endpoint security best practices, vulnerability management, and system hardening.
- Experience with application packaging, deployment, and patch management processes.
- Familiarity with mobile device management (MDM) solutions and mobile application deployment.
- Experience supporting BYOD environments and modern workplace initiatives.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently in a fully remote environment while supporting a dedicated client account.
- Experience with enterprise monitoring and endpoint analytics platforms.
- Relevant Microsoft certifications related to endpoint management or modern workplace technologies.
- Experience working in managed services or dedicated client support environments.
- Familiarity with ITIL processes and service management best practices.
Nice To Haves
- Relevant Microsoft certifications related to endpoint management or modern workplace technologies.
- Experience working in managed services or dedicated client support environments.
- Familiarity with ITIL processes and service management best practices.
Responsibilities
- Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune.
- Configure, deploy, and support Windows Autopilot for device provisioning and onboarding.
- Manage and support endpoint infrastructure through Windows Administration Center and related management tools.
- Package, deploy, and maintain enterprise end-user applications.
- Manage operating system upgrades, migrations, and refresh initiatives.
- Manage endpoint patching and update compliance.
- Support and maintain endpoint backup and recovery solutions.
- Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams.
- Administer software licensing and hardware asset management processes and reporting.
- Monitor and improve digital employee experience, endpoint performance, and user satisfaction.
- Implement and maintain endpoint security baselines, hardening standards, and compliance controls.
- Support and troubleshoot enterprise print services and printing infrastructure.
- Manage deployment and support of mobile applications across iOS and Android devices.
- Support Bring Your Own Device (BYOD) programs and policies.
- Monitor endpoint health and performance using proactive monitoring and alerting solutions.
- Serve as the dedicated EUC resource and partner with stakeholders to provide reliable, high-quality end-user support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
