End User Computing - EUC

ZENITH INFOTEK LLC•Madison, WI

About The Position

The Senior End User Computing (EUC) Lead Engineer manages end-user IT support, executive support, and audio-visual (AV) services. The role provides high-quality, white-glove support to senior executives and employees while leading technical operations and IT asset management teams. It calls for technical expertise, leadership, and a customer-focused approach to deliver efficient services, improve user experience, and support the organization's IT strategy. The position leads end-user computing and support services, manages AV support for meetings and corporate events, and oversees asset management and technical operations, including the IT asset lifecycle. It also monitors service performance, drives automation and continuous improvement, and ensures EUC services align with the organization's global IT strategy and operating model.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
8+ years of experience in End User Computing, IT support, workplace technology, or a related field.
Proven experience providing technical support to senior executives.
Strong knowledge of end-user technologies, workplace tools, and AV systems.
Experience managing technical teams, IT operations, or asset management functions.
Experience improving IT service delivery and implementing automation solutions.
Knowledge of IT Service Management (ITSM) processes and ITIL frameworks.
Strong leadership, communication, problem-solving, and stakeholder management skills.
Customer-focused mindset and commitment to service excellence.

Nice To Haves

Experience working in a global or large enterprise IT environment.
ITIL certification or other relevant IT service management certifications.
Experience with digital workplace transformation initiatives.
Knowledge of service delivery models, operational KPIs, and continuous improvement practices.

Responsibilities

Lead and manage end-user computing and IT support services for employees and senior executives.
Provide prompt, proactive, and professional white-glove executive support.
Manage AV support for meetings, conferences, and corporate events.
Lead asset management and technical operations teams, including IT asset lifecycle management.
Identify opportunities to automate processes and improve service delivery.
Drive continuous improvement initiatives to enhance operational efficiency and user satisfaction.
Monitor service performance, define KPIs, and ensure service quality.
Collaborate with IT teams and business stakeholders to meet organizational needs.
Maintain IT documentation, service standards, and best practices.
Ensure EUC services align with the organization's global IT strategy and operating model.