End User Computing (EUC) Engineer

Arctiq•Nashville, TN

3d•Remote

About The Position

Arctiq is seeking an experienced End User Computing (EUC) Engineer to provide dedicated, full-time support for a client. The engineer will be the primary resource responsible for administering, supporting, optimizing, and securing the client’s end-user computing environment. The role covers enterprise desktop environments, mobile devices, endpoint management, and endpoint security. It is described as a remote contract opportunity.

Requirements

At least 7 years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles.
Hands-on enterprise experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune.
Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management.
Experience supporting enterprise Windows desktop environments and modern workplace technologies.
Knowledge of endpoint security best practices, vulnerability management, and system hardening.
Experience with application packaging, deployment, and patch management processes.
Familiarity with mobile device management (MDM) solutions and mobile application deployment.
Experience supporting BYOD environments and modern workplace initiatives.
Strong troubleshooting, communication, and customer service skills.
Ability to work independently in a fully remote environment while supporting a dedicated client account.
Experience with enterprise monitoring and endpoint analytics platforms.

Nice To Haves

Relevant Microsoft certifications related to endpoint management or modern workplace technologies.
Experience working in managed services or dedicated client support environments.
Familiarity with ITIL processes and service management best practices.

Responsibilities

Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune.
Configure, deploy, and support Windows Autopilot for device provisioning and onboarding.
Manage and support endpoint infrastructure through Windows Administration Center and related management tools.
Package, deploy, and maintain enterprise end-user applications.
Oversee operating system upgrades, migrations, and refresh initiatives.
Manage endpoint patching and update compliance.
Support and maintain endpoint backup and recovery solutions.
Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams.
Administer software licensing and hardware asset management processes and reporting.
Monitor and improve the digital employee experience, endpoint performance, and user satisfaction.
Implement and maintain endpoint security baselines, hardening standards, and compliance controls.
Support and troubleshoot enterprise print services and printing infrastructure.
Manage deployment and support of mobile applications on iOS and Android devices.
Support Bring Your Own Device (BYOD) programs and policies.
Monitor endpoint health and performance using proactive monitoring and alerting solutions.
Serve as the dedicated EUC resource and partner with stakeholders to provide reliable, high-quality end-user support.