IT Manager - End User Client Computing

Valvoline Global

About The Position

The Manager, Enterprise Collaboration, AI and Workplace Experience sets enterprise direction for employee collaboration, productivity, workplace AI, and related capabilities. The role provides strategic and operational leadership for the enterprise collaboration and productivity portfolio, including Microsoft Teams, SharePoint, OneDrive, Power Platform, Outlook and Exchange Online, Microsoft 365 Apps, Microsoft 365 Copilot, approved workplace AI services, collaboration automation, and related productivity services. The manager explicitly owns the Microsoft 365 tenant and its associated features and services. The position is accountable for people leadership, product direction, engineering outcomes, governance, service reliability, adoption, financial stewardship, and continuous improvement. It works across Technology, Cyber Security, Information Governance, Enterprise Architecture, Identity, Human Resources, Communications, Legal, and business leadership to shape how employees use technology to work, collaborate, access knowledge, and improve productivity. The role establishes strategy and roadmaps, leads a multidisciplinary technical team, owns the employee-facing Microsoft 365 experience, and guides emerging collaboration, automation, agent, and AI capabilities from evaluation into secure, sustainable enterprise services. Work is primarily remote or office-based, with frequent use of collaboration technologies and regular interaction across global time zones. Periodic work outside normal business hours may be required for critical incidents, major releases, global communications, or planned changes. Travel may be required up to 15%.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Technology, Organizational Change, or a related discipline, or an equivalent combination of education and relevant professional experience.
Ten or more years of progressive experience in Microsoft 365, digital workplace, enterprise collaboration, productivity technology, SaaS platform management, or a related field.
Five or more years of formal people-leadership experience, including coaching, performance management, hiring, prioritization, succession planning, and development of technical or multidisciplinary teams.
Demonstrated leadership of enterprise collaboration, productivity, or digital workplace services in a global, complex, or regulated environment.
Experience establishing technology strategy, product roadmaps, governance models, service ownership, lifecycle practices, and reliable enterprise operations.
Experience leading major platform changes, enterprise deployments, integrations, service improvements, or technology transformations.
Experience leading technical teams accountable for operational services and project or product delivery.
Ability to influence across Cyber Security, Enterprise Architecture, Service Management, Records and Information Governance, business leadership, and other technology functions.
Experience evaluating technology investments, vendor proposals, licensing options, service costs, and business value.
Experience presenting technology strategy, investment recommendations, service performance, risks, costs, and tradeoffs to senior or executive leadership.
Strong knowledge of Microsoft 365 collaboration services, particularly Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Outlook and Exchange Online experiences.
Experience governing enterprise collaboration capabilities including external sharing, guest access, permissions, ownership, naming, storage, lifecycle, and stale or orphaned workspaces.
Knowledge of Microsoft 365 Copilot, enterprise AI, agents, automation, connectors, extensibility, consumption oversight, support, governance, and value realization sufficient to set direction and evaluate enterprise readiness.
Understanding of identity, Conditional Access, data loss prevention, sensitivity and retention controls, eDiscovery, privacy, audit, records management, and least-privilege administration.
Experience with Power Platform, workflow automation, APIs, scripting, reporting, connectors, or agent-based automation sufficient to guide priorities and assess supportability and risk.
Ability to use service, adoption, usage, support, risk, licensing, financial, and employee-experience information to establish priorities and make decisions.
Knowledge of ITIL-aligned incident, problem, change, request, knowledge, configuration, and continual-improvement practices.
Financial and commercial experience involving SaaS licensing, consumption-based services, vendor management, renewals, budgeting, forecasting, business cases, and optimization.
Judgment in balancing innovation, employee experience, governance, security, operational reliability, and financial responsibility.

Nice To Haves

Experience introducing or scaling Microsoft 365 Copilot, enterprise AI, agents, automation, or comparable emerging workplace technologies.
Experience establishing enterprise AI or automation governance, lifecycle management, consumption oversight, support, and value realization.
Experience managing strategic technology partners and holding internal and external delivery teams accountable for agreed outcomes.
Experience managing teams using Agile and Scrum principles and methodologies.
Experience working with global teams across regions, languages, time zones, regulatory environments, and working styles.
Microsoft 365 Certified: Administrator Expert or an equivalent current Microsoft 365 credential.
Microsoft role-based credentials covering Teams, SharePoint, Security, Compliance, Power Platform, Copilot, or AI administration.
ITIL Foundation or higher service-management certification.
Product management, product ownership, Agile, Scrum, organizational change, leadership, or technology strategy training relevant to the role.

Responsibilities

Set the enterprise strategy and multiyear roadmap for collaboration, productivity, Microsoft 365 Copilot, workplace AI, and related services.
Lead, coach, and develop a multidisciplinary team of collaboration, automation, and AI engineers.
Serve as accountable product and service leader for the employee-facing Microsoft 365 experience, including ownership of the Microsoft 365 tenant and associated features and services.
Translate technology investments into measurable improvements in employee experience, adoption, productivity, service quality, risk management, and cost.
Establish practical governance that protects the organization without creating unnecessary friction.
Build a coordinated operating model across Engineering, Operations, Service Desk, Security, Information Governance, and business owners.
Advise senior technology and business leaders on workplace technology opportunities, risks, investments, and tradeoffs.
Guide emerging collaboration, automation, agent, and AI capabilities from evaluation into secure, sustainable enterprise services.
Define and maintain strategy, roadmaps, service ownership, lifecycle plans, standards, decision rights, investment priorities, success measures, and executive reporting.
Lead product direction, engineering outcomes, and service ownership for Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Outlook and Exchange Online experiences; support reliable, scalable, secure, and supportable services through configuration, monitoring, release readiness, lifecycle management, support models, and continual improvement.
Lead responsible introduction, expansion, and ongoing management of Microsoft 365 Copilot, approved workplace AI services, agents, connectors, plugins, workflow automation, and related extensibility; establish governance for evaluation, access, deployment, human review, consumption, support, measurement, and retirement with relevant partner functions.
Establish adoption and change strategies using employee journeys, communications, learning resources, champions, feedback, telemetry, usage insights, and support trends to reduce friction and improve adoption and business outcomes.
Set goals, decision rights, engineering expectations, and accountable service ownership for the team; balance operations, delivery, technical debt, employee-experience improvements, and innovation; provide performance management, career development, succession planning, workforce planning, and technical direction.
Establish operational metrics, monitoring, runbooks, escalation models, service reviews, and major-incident participation; eliminate recurring problems and drive audit readiness, risk visibility, vendor accountability, budget inputs, licensing, capacity and consumption optimization, business cases, and executive reporting.
Work with employees, business leaders, executive sponsors, departmental champions, content owners, power users, technology teams, control functions, procurement, finance, and vendors to deliver workplace services and investment decisions.