It Support Specialist
About The Position
Provides support to Cooper University Hospital, including off-site hospital-based ambulatory practices. Installs, configures, and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and other equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory, including spare parts; replaces and removes old equipment; develops and maintains technical documentation; and works with other IT teams and service vendors to resolve problems. The specialist works independently with minimal supervision while handling problems and projects.
Requirements
- At least 2 years of experience in computer hardware installation, maintenance, and repair.
- Strong analytical, technical, and troubleshooting skills.
- Customer focus and a positive, can-do approach.
- Good interpersonal, verbal, and written communication skills.
Nice To Haves
- A+ certificate, MCP (Microsoft Certified Professional), or equivalent work experience.
Responsibilities
- Install and support desktop-related hardware and software.
- Replace and remove old hardware.
- Follow IT business practices and project methodology.
- Attend walkthroughs for new locations that require support.
- Inventory existing and new equipment for replacement.
- Provide 24x7 on-call support.
- Participate in IT projects.
- Retrieve calls from Remedy promptly, initiate resolution, document progress and communications in Remedy, and prioritize problems by severity.
- Keep customers informed of call and ticket status through resolution.
- Track, prioritize, and document IT requests.
- Maintain working knowledge of current equipment.
- Mentor new team members.
- Diagnose software and hardware problems related to desktop and networking environments.
- Identify problems and repair printers, desktops, and peripherals.
- Work with Information Services and vendors to resolve issues onsite.
- Educate end users on technology.
- Keep up to date on industry trends and continuously enhance professional expertise and knowledge.
- Leave a calling card or note when servicing customer equipment in the customer's absence.
- Escalate repeat customer problems and observed patterns to the desktop manager for trend analysis and resolution of underlying issues.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
