It Support Specialist Jobs

About The Position

Requirements

• Associate's degree in Information Technology with one year of technology support and training experience, or three years of technology support and training experience.
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Familiarity with various software and hardware.

Responsibilities

• Provide IT Help Desk and technical support for hardware, software, and service desk requests via phone, email, and remote assistance.
• Troubleshoot and resolve common technical issues, escalating complex problems as needed.
• Log, prioritize, track, and resolve service requests using the ServicePro Ticket Management System.
• Manage user accounts, system access, and security through Microsoft Active Directory and Exchange.
• Process employee access badges, terminations, and printer/copier service requests.
• Maintain accurate technical documentation, service records, and equipment inventory.
• Assist employees with service interruptions, system access issues, and technology-related questions.
• Communicate technical information clearly and professionally to employees with varying levels of technical knowledge.
• Provide occasional on-site technical support as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Annual leave
• Sick leave
• 11 paid holidays
• Virginia Retirement System (VRS)