It Support Specialist Jobs

About The Position

Requirements

• 2–3 years of experience in an IT support or helpdesk role
• Hands-on experience with both Windows and macOS troubleshooting and administration
• Proficiency with MDM tools for Windows & MacOS (device profiles, blueprints, automated device enrollment, compliance policies, configuration profiles.
• Experience administering IDP Tools, including Conditional Access, group management, and SSO integrations
• Familiarity with Help desk administration — ticket workflows, macros, triggers, and reporting
• Experience with employee device logistics, including remote shipping and asset recovery
• Experience supporting a global remote workforce
• Strong problem-solving skills and the ability to prioritize competing requests
• Excellent written and verbal communication skills

Nice To Haves

• Experience with SAML/SSO configuration and identity provider (IdP) management
• Familiarity with scripting or automation (PowerShell, Bash, or similar) for IT workflow improvement
• Experience with network administration (VLANs, DNS, DHCP, managed switches/APs)
• Relevant certifications: Microsoft MD-102, Google Associate, CompTIA A+ / Network+, or similar

Responsibilities

• Provide live helpdesk support for Windows and macOS environments, diagnosing and resolving hardware, software, and connectivity issues
• Serve as the first IT point of contact for all on-site and remote employees, managing support tickets and providing timely remote assistance.
• Manage the full employee device lifecycle, including provisioning, configuring, shipping, and recovering laptops for new hires and departing employees.
• Own the IT onboarding and offboarding process, ensuring new employees are equipped and productive from day one and that access and equipment are properly reclaimed upon departure
• Maintain and troubleshoot office technology infrastructure, including conference/smart room AV systems, printers, and Wi-Fi networks
• Document processes, maintain an internal knowledge base, and identify opportunities to improve IT workflows
• Assist with vendor coordination as needed
• Administer and maintain endpoint management platforms, including (macOS) and (Windows) including building and managing device enrollment profiles, configuration policies, compliance rules, and automated workflows
• Manage IDP, including user lifecycle management, group policies, Conditional Access policies, role assignments,user provisioning, organizational unit (OU) structure, shared drives, email routing rules, security settings, third-party app integrations and SSO/app integrations
• Configure and maintain IT Help desk, including ticket routing rules, macros, triggers, SLA policies, and reporting views to optimize helpdesk operations
• Manage Internal communication systems, including workspace settings, user provisioning/deprovisioning, channel governance, app integrations, and security policies
• Support identity and access management (IAM) initiatives, including SAML/SSO configuration, MFA enforcement, and access reviews across the tool stack
• Assist in evaluating, onboarding, and integrating new SaaS tools into the existing IT environment
• Contribute to IT security hygiene efforts including patch management, endpoint compliance reporting, and policy enforcement.

Benefits

• Medical
• Dental
• Vision
• 401k