IT Client Support Specialist 2 Long-Term NonPerm - Anchorage (PCN 26N23013)
About The Position
The Department of Family & Community Services is hiring an IT Client Support Specialist 2 in Anchorage. Under the direction of the Departmental Support Services Division, Information Technology, Customer Service section, this position plans, designs, builds, and tests standard and specialized computer images; configures operating systems, user profiles, desktop software, and hardware; and responds to customer inquiries with advanced troubleshooting and diagnostics for computers, laptops, peripherals, communications, and network access and connectivity. The role uses Ivanti and SCCM network software for remote inventory and diagnostic investigations. The IT Customer Service section works with Network Services, Business Applications, the Project Management Office, and the Department Security Office to keep the department technologically operational and secure. The department’s mission is to provide support, safety, and personal well-being for vulnerable Alaskans. The primary workplace is in midtown Anchorage. Travel within Alaska may be required three to four times per year, for one to three days at a time. This position is open to Alaska residents only.
Requirements
- Demonstrate competencies in analytical thinking and problem solving, customer service, information assurance, and technical problem solving.
- Have training or experience in some combination of customer service response, diagnosis, resolution, or escalation of end-user information technology issues; installing computers, printers, and peripheral devices; loading and troubleshooting software and hardware; maintaining security software; and configuring workstation network settings.
- Be an Alaska resident.
- Submit a complete application and provide at least three professional references, including a current or former direct supervisor.
Responsibilities
- Plan, design, build, and test standard and specialized computer images.
- Configure operating systems, user profiles, desktop software, and hardware components.
- Respond to customer inquiries with advanced troubleshooting and diagnostics for desktop computers, laptops, peripheral devices, communications, and network access and connectivity.
- Use Ivanti and SCCM network software to conduct remote inventory and diagnostic investigations.
Benefits
- Opportunity to use technical expertise in service of teams dedicated to keeping Alaskans healthy and safe.
- Work with a dynamic, diverse, high-performing team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
