Regional Long Term Care Support Specialist

Eventus WholeHealth Careers•Richmond, VA

About The Position

The Regional Long-Term Care Sales Support Specialist assists the Regional Long-Term Care Account Executive with sales-related activities across an assigned region. The role supports relationships and customer service for assisted living and skilled nursing facilities that contract with Eventus WholeHealth for physician services, and helps coordinate facility administration and staff with Eventus WholeHealth provider and support teams. The specialist implements and oversees the Eventus WholeHealth Better Together Program in assigned facilities, including onboarding, in-service training, performance reviews, and customer satisfaction monitoring. The position also supports facility retention, revenue growth, business development, and compliance with company procedures and relevant post-acute healthcare regulations. Overnight travel is estimated at 25%. Eventus WholeHealth provides physician-led, integrated healthcare services to residents and patients in skilled nursing and assisted living facilities. Its interdisciplinary team includes physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff.

Requirements

Three years of experience in an account manager or customer service role.
Five years of experience in the post-acute healthcare industry.
Strong organizational, written, and verbal communication skills.
Exceptional multitasking abilities.
High attention to detail and accuracy when handling data and documents.
Ability to collaborate effectively with clinical and non-clinical personnel.
Track record of successful account retention and revenue growth.
Computer proficiency, including Windows 365 applications: Word, Excel, PowerPoint, and Outlook.
Experience with Salesforce.com or similar CRM systems.
Willingness to travel; estimated overnight travel is 25%.
Knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
Understanding of Medicare, Medicaid, private payer, and other insurance types.
Passion for the health and well-being of patients and residents in post-acute facilities.

Nice To Haves

Extensive experience in the post-acute care market.
Facility administration expertise is preferred.

Responsibilities

Lead implementation for new facilities from business development handoff through go-live.
Serve as the primary point of contact for assigned facilities and implement the Eventus WholeHealth Better Together program.
Coordinate communication between facilities and Eventus WholeHealth providers and staff to support collaboration, service delivery, and customer service.
Conduct quarterly in-person reviews and monthly telephone reviews using the Better Together program format, and report performance against agreed metrics.
Monitor facility administrators’ and staff members’ engagement, identify and escalate issues, and resolve them using established protocols.
Inform Eventus WholeHealth leadership and providers of changes in facility administration or ownership.
Maintain 100% retention of Eventus WholeHealth services in assigned facilities.
Secure facility commitments for additional services and support eligible residents and patients in completing the consent process.
Promptly communicate indications of facility dissatisfaction to Eventus WholeHealth leadership and providers.
Obtain testimonials from existing facilities and referrals for new facilities.
Develop relationships with acute healthcare facilities and other relevant organizations.
Assist the Regional Long-Term Care Account Executive in executing sales strategies.
Conduct market research on trends, competitor activity, and market intelligence using Trella.
Retain existing facilities and use relationships to generate leads for new facilities.
Identify potential Eventus WholeHealth services based on facility feedback and requests.
Build a close working relationship with the Business Development team.
Help prepare sales reports, materials, and presentations.
Participate in industry and trade events as required.
Maintain and update databases, CRM systems, and sales-related tools for data accuracy and accessibility.
Follow Eventus WholeHealth policies and procedures.
Demonstrate knowledge of federal and state healthcare regulations for post-acute care facilities and understanding of Medicare, Medicaid, private payer, and other insurance types.
Perform additional duties as assigned.