Community Long-Term Support Worker

Douglas County • Douglas County Superior, WI

3d

About The Position

The Community Long-Term Support (CLTS) Worker provides support and service coordination to children with intellectual or developmental disabilities, physical disabilities, and/or severe emotional disturbances and to their families or caregivers. The primary responsibility is to promote each child’s health, safety, and welfare at home and in the community. The position is full-time, non-exempt, and based on 37.5 hours per week. The 2026 salary range is $28.96–$31.31 per hour.

The worker helps families determine program and financial eligibility, assesses children’s needs, develops and updates Individual Service Plans, coordinates services and providers, and supports families through crises and transitions to adult long-term care services. The role also involves maintaining case records, completing required training and documentation, and coordinating with other programs and agencies.

The work includes both sedentary and non-sedentary duties. It may involve field visits, walking on uneven surfaces, climbing stairs, variable periods of standing and sitting, carrying a laptop and other materials, and lifting up to 30 pounds. A valid driver’s license and proof of insurance are required for driving to appointments. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Meet the qualifications through one of the following pathways: an associate’s degree in a human services-related field and two years of experience working with the relevant target group; a course of study and practice experience meeting state certification or licensure requirements as a social worker and one year of experience with individuals with disabilities; a course of study leading to a bachelor’s degree in a health- or human services-related field and one year of experience working with individuals with disabilities; at least four years of experience as a long-term support SSC; or equivalent training and experience totaling four years of long-term support case-management practice.
• Communicate clearly and effectively verbally and in writing, convey information accurately, and ensure understanding.
• Maintain confidentiality and discretion when handling files, reports, and conversations, consistent with open records laws.
• Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Perform detailed work accurately and independently within required timeframes.
• Establish and maintain effective working relationships with supervisors, coworkers, customers, providers, and staff from other agencies.
• Manage an assigned caseload and prioritize work to ensure timely and efficient service delivery.
• Have working knowledge of social and economic factors that influence family life; some knowledge of human behavior and development; and knowledge of community resources, public social service and assistance programs, interviewing techniques, and problem-solving methodology.
• Know the warning signs of child abuse and neglect.
• Understand and demonstrate cultural competence and diversity when providing services.
• Have knowledge of computers, computer programs, and data entry.
• Have basic knowledge of Wisconsin Medicaid long-term care programs, eligibility requirements, and procedures.
• Maintain a valid driver’s license and proof of insurance.
• Be able to perform the position’s physical requirements, including walking on uneven surfaces, climbing stairs, variable standing and sitting, carrying a laptop and other materials, and lifting up to 30 pounds.

Responsibilities

• Assist families in determining program functional eligibility by administering the Children’s Long-Term Care Functional Screen and assist with financial eligibility through Wisconsin Medicaid.
• Assess and periodically reassess participants’ health, safety, and functional capacity, maintaining monthly contact with families directly or through collateral contacts.
• Provide crisis and critical incident intervention and resolution.
• Develop Individual Service Plans with families based on identified outcomes and update plans at required intervals.
• Verify that services are delivered in accordance with program requirements.
• Help locate available service providers to meet outcomes identified in service plans.
• Provide transitional planning and support as children move into adult long-term care services.
• Advocate and provide information to coordinate with other services and resources, including court-ordered services, youth justice, and child protective services.
• Refer and assist families in accessing other public benefits, energy assistance, and other income-based services.
• Maintain case files and complete documentation and program paperwork in accordance with program regulations.
• Complete required training to become certified to administer the Children’s Long-Term Care Functional Screen and complete approved and required Department of Health Services training.
• Participate in mandatory department and unit trainings and monthly unit meetings.
• Perform other duties as required.

Benefits

• Annual wage increase based on eligibility
• Paid on-the-job training and advancement opportunities
• County contribution of 85% toward health and dental premiums
• Health Savings Account available to employees enrolled in the county medical plan, with annual employer and health plan contributions
• Wisconsin Retirement System contributions at current-year rates set by the WRS Employee Trust Fund
• County-paid life insurance coverage equivalent to annual salary
• Supplemental, additional, and spousal/dependent life insurance coverage available at employee expense
• Paid time off including vacation, sick time, personal days, and holidays
• Public Student Loan Forgiveness employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree