Children’s Long Term Support Service Coordinator

Fond du Lac County•Fond du Lac, WI

About The Position

The Children’s Long Term Support Service Coordinator helps families apply for services, assesses eligibility, and provides information and support so families can make informed decisions. The coordinator authorizes and coordinates individualized services that help families care for their children at home, while promoting self-determination, self-sufficiency, and effective use of community resources and program funding. The role includes developing and monitoring Individual Service Plans, coordinating ongoing and targeted case management, managing case budgets, and reviewing and authorizing invoices. The coordinator documents activities and completes required paperwork, maintains community partnerships, participates in meetings and training, and responds to families and team members. The position requires confidentiality, flexibility, punctuality, and the ability to work unstructured hours, including evenings, and to meet the physical requirements of serving this target group.

Requirements

Bachelor’s degree in Social Work or a related Human Services field.
One year of experience working with families who have children with disabilities.
Ability to manage constant caseload demands and prioritize caseload and service needs.
Demonstrated ability to plan and organize work effectively.
Effective and professional verbal and written communication skills.
Ability to use a county-issued computer, Microsoft programs, the internet, and program-specific database management systems.
General math knowledge to monitor service logs, expense forms, invoices, and authorizations.
Ability to facilitate and participate in meetings with diverse participants and in varied settings.
Demonstrated ability to work independently and take initiative.
Flexibility in meeting families’ varied needs and workload.
Valid driver’s license and access to a reliable, insured vehicle for providing services in varied settings.
Ability to work unstructured hours, including evenings.
Ability to perform the physical requirements of the job for this target group.

Responsibilities

Assist families with applying for Children’s Long Term Support Services as appropriate.
Conduct intake assessments and interview collateral sources to determine service eligibility.
Provide families with information, support, and opportunities to help them make informed decisions.
Authorize and coordinate services that help families care for their children at home.
Coordinate individualized comprehensive services and facilitate development of Individual Service Plans.
Monitor progress toward outcomes through ongoing monitoring and targeted case management.
Create case budgets, manage allocated funding, review invoices and service codes, and authorize invoices for payment.
Help families build self-sufficiency and access relevant community resources.
Deliver support and service coordination consistent with the self-determination philosophy of the Children’s Long-Term Support Program and Children’s Community Options Program.
Document support and service coordination activities and complete required paperwork.
Build and maintain positive community partnerships and participate in meetings and training.
Respond to families, service providers, and coworkers in a timely and courteous manner.
Protect participants’ legal rights, safeguards, and confidentiality.
Ensure compliance with applicable Federal, State, County, and department rules, regulations, policies, and procedures.
Provide accurate and complete assessments, applications, progress notes, and other written information according to required standards and schedules.
Complete ongoing training and maintain knowledge of rules, regulations, assessment and monitoring practices, and community resources.
Demonstrate professional conduct and support department values, goals, and procedures.
Mobilize resources that are effective, efficient, and valuable to people using funding or services.