Children's Long-Term Support Waiver Service Coordinator

Kenosha Human Development Services•Village of Somers, WI

9d•$24 - $25•Onsite

About The Position

The CLTS Waiver Service Coordinator provides social work and case-management services to children eligible for the Children’s Long-Term Support (CLTS) waiver and their families. The coordinator arranges services so individuals receive appropriate support in a planned, coordinated, efficient, and effective manner. Services include planning, linking, monitoring, and advocacy, coordinated with families, agencies, and community resources. The role also mentors staff learning CLTS program functions and provides hands-on training by leading new service coordinators through client visits. The coordinator assesses children’s needs, completes screens, and develops and updates individualized service plans with children and families. The position uses the Deciding Together self-determination process to identify needs, consider options and supports, select services, and evaluate their effectiveness. It requires timely documentation and case management, professional relationships with clients and families, strength-based teaching, and adherence to confidentiality, ethics, and professional boundaries. This is a full-time, non-exempt position based at the main office in Kenosha, Wisconsin. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the employee must also be willing to work evenings as needed. The pay range is $23.73–$24.69 per hour.

Requirements

Bachelor’s degree in human services or a related field.
Ability to communicate effectively in English, both verbally and in writing.
Reliable transportation and a valid driver’s license with a good driving record.
Must carry personal auto insurance with at least $100,000/$300,000/$100,000 coverage.
Ability to maintain records and document case notes daily.
Ability to give and accept feedback as part of a team.
Ability to traverse within the workspace and community frequently.
Willingness to learn and work with the treatment philosophies.
Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and willingness to work evenings as needed.
Maintain a minimum caseload of 30 clients.
Maintain a productivity score of 70%.
Maintain confidentiality, professional boundaries, and ethical standards; follow HIPAA guidelines.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Assess children’s needs by gathering in-depth information, completing initial assessments, and updating assessments with current progress.
Complete CLTS screens using program instructions and supporting documents, with clear documentation explaining the child’s skills and selected answers.
Guide children and families in developing individualized service plans, goals, and updates; encourage self-advocacy and incorporate the family’s concerns and strengths.
Write SMART and other appropriate goals for new and ongoing services, involving the parent and child in determining them.
Coordinate services by understanding service definitions, providers, referral processes, Medical Assistance-funded services, and the processes for obtaining services or denials.
Use community resources to address families’ financial, recreational, and support needs.
Explain and use the Deciding Together process to identify needs, explore and evaluate options, select services for the individualized service plan, and document and evaluate the process.
Provide rationale for service decisions, explain programs and processes, respond to identified needs, and help de-escalate situations when alternatives to CLTS funding are needed.
Meet timelines for new enrollments, recertification tasks, and six-month reviews.
Complete professional case notes and prepare correspondence, reports, and records required by CLTS policy, including cost sharing, parental fees, denial letters, care levels, and high-cost documentation.
Use H5, CITR, EES, and QA databases correctly and keep the G drive organized.
Create positive, supportive professional relationships with clients and families; engage them in assessments, screening, and service-plan development, respond to requests promptly, and show empathy and respect.
Teach parents and guardians functional skills, including how to navigate Medical Assistance, CLTS, and community systems and advocate for themselves and their children.
Use strength-based teaching and problem-solving techniques, including encouragement, praise, demonstrations, practice, constructive feedback, and safe planned de-escalation techniques when needed.
Mentor and train new service coordinators in assessments, screening, Deciding Together, outcomes and goal determination, professionalism, and client visits.
Maintain confidentiality and participant rights, follow HIPAA guidelines, address difficult situations in a timely manner, give and receive feedback appropriately, maintain professional boundaries, attend requested training, follow social work and case-management ethics, and perform other duties as assigned.