Children’s Long Term Support Service Coordinator

FDLC•Fond du Lac, WI

1d•$61,163 - $82,718

About The Position

The Children’s Long Term Support Service Coordinator helps families access and coordinate services that support caring for children in their homes. The role includes assisting with applications, conducting intake assessments, determining eligibility, and providing families with information and support to make informed decisions. The coordinator develops and monitors individualized service plans, arranges services, manages case budgets and funding, and reviews and authorizes invoices. The position supports families’ self-sufficiency and use of relevant community resources while following the self-determination philosophy of the Children’s Long-Term Support Program and Children’s Community Options Program. It requires documenting service coordination activities, maintaining confidentiality and professional conduct, complying with applicable regulations and department procedures, and building community partnerships. The coordinator must remain responsive to families and team members and may work unstructured hours, including evenings.

Requirements

Bachelor’s degree in Social Work or a related Human Services field.
One year of experience working with families who have children with disabilities.
Ability to manage ongoing caseload demands and prioritize caseload and service needs efficiently.
Demonstrated ability to plan and organize work to support effective service delivery.
Ability to communicate effectively and professionally, verbally and in writing.
Ability to use a county-issued computer for Microsoft programs, the internet, and program-specific database management systems.
General math knowledge to monitor service logs, expense forms, invoices, and authorizations.
Ability to facilitate and participate in meetings with a variety of people and in varied settings.
Demonstrated ability to work independently as a self-starter.
Flexibility in meeting families’ varied needs and workload.
Valid driver’s license and access to a reliable, insured vehicle for providing services in a variety of settings.
Ability to work unstructured hours, including evenings.
Ability to perform the physical requirements of the job necessary for this target group.

Responsibilities

Assist families with applications for Children’s Long Term Support Services as appropriate.
Conduct intake assessments and interview collateral sources to determine eligibility for services.
Provide families with information, support, and opportunities to help them make informed decisions.
Authorize and coordinate individualized services that assist families in caring for their children at home.
Apply knowledge of the service delivery system, natural supports, budgets, funding, costs, and available choices to ensure resources are effective and valuable to participants.
Coordinate and facilitate the development of Individual Service Plans, monitor progress toward outcomes, and provide ongoing targeted case management.
Create case budgets and manage allocated funding; review invoices and service codes and authorize invoices for payment.
Support families’ ability to become self-sufficient and access relevant community resources.
Provide support and service coordination consistent with the self-determination philosophy of the Children’s Long-Term Support Program and Children’s Community Options Program.
Document service coordination activities and complete required paperwork.
Build and maintain positive community partnerships and participate in meetings and training opportunities.
Respond to families and team members with flexibility, confidentiality, and punctuality, including by working unstructured or evening hours as needed.
Uphold participants’ legal rights, safeguards, and confidentiality.
Comply with Federal, State, County, and department rules, regulations, policies, and procedures.
Prepare accurate and complete assessments, applications, progress notes, and other required written information in accordance with applicable standards and schedules.
Meet ongoing training requirements and maintain knowledge needed to assess, plan, and monitor supports and stay current on rules, regulations, and community resources.
Respond to families, service providers, and coworkers in a timely and courteous manner.
Support implementation of department values, goals, and procedures and demonstrate professional conduct.
Mobilize appropriate resources that are effective, efficient, and valuable to people using funding or services.