Associate Clinical IT Support Specialist (Local / Hybrid)
About The Position
The Associate Clinical IT Support Specialist works with team members and external IT and clinical teams to provide entry-level onsite technical support and troubleshooting. The role provides novice maintenance and support for standalone and networked electronic devices, media services, and software applications, with guidance or assistance as needed. It requires frequent communication and follow-up on tasks and the ability to review and understand technical documentation and diagrams. This is a local position with hybrid and onsite duties, including travel as needed to regional hospitals and clinics. The specialist provides desktop support, assists with IT hardware and connected-device projects, handles technical documentation and inventory, and installs, configures, and maintains systems at a basic or supervised level. The role also analyzes and validates business and technical requirements, performs system upgrades and fixes, follows security and regulatory requirements, and escalates issues when necessary.
Requirements
- Three years of Information Technology (IT) background.
- Ability to travel as needed to regional hospitals and clinics.
- Valid driver's license.
- Fundamental awareness of problem management, including exposure to incident tracking and problem reporting, familiarity with the company's problem report format, and knowledge of problem-tracking procedures and tools.
- Associate's education level is listed.
Responsibilities
- Provide entry-level desktop support to customers.
- Perform administrative duties, including technical documentation and inventory.
- Assist team members and customers, escalating issues when necessary.
- Analyze and validate business and technical requirements to help ensure systems perform optimally.
- Install and configure computer operating systems of zero to low complexity.
- Execute infrastructure and system upgrades, patches, enhancements, and bug fixes.
- Follow relevant security policies and regulatory requirements.
- Perform standard duties for expansions and projects involving IT hardware and connected devices at a basic, supervised level.
- Perform additional duties as assigned by superiors.
Benefits
- Comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
