IT Support Specialist, Associate

Georgia State University•Newton, MA

1d•Onsite

About The Position

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking an IT Support Specialist, Associate to provide timely troubleshooting and technical assistance for classroom technology, helping minimize instructional disruptions. The role also provides on-demand, in-person support to faculty and students with classroom technology, resources, and academic assistance. The position works under the supervision of the Assistant Manager, Learning Environments and requires on-site work; remote and hybrid work are not available. The position supports technology incidents and requests, manages equipment and supplies, demonstrates devices and services, maintains customer and vendor relationships, and directs student and temporary employee support in IT/AV-enabled spaces. Some moderate to heavy lifting may be required. Flexible and evening hours and occasional travel to a satellite campus may be needed. Applications must be submitted by November 8, 2026; the deadline is subject to change without notice.

Requirements

Bachelor's degree and one year of related experience, or a combination of education and related experience.
Some moderate to heavy lifting may be required.
Flexible and evening hours may be needed.
Occasional travel to a satellite campus may be needed.

Nice To Haves

Strong customer service skills.
Proven communication and interpersonal skills.
Efficiency in Microsoft Office Suite.
ServiceNow experience.
Experience in IT/AV-enabled spaces.
Experience working in educational settings.
Experience providing technical support.
IT Infrastructure Library (ITIL) Foundation certification.
Excellent work ethic.
Knowledge of ServiceNow or similar ticketing systems and Windows and/or Mac-based experience.
Experience working with Crestron and Qsys is highly desired.

Responsibilities

Report the status of technology issues using ServiceNow, Zoom, Microsoft Teams, and other communication tools.
Support resolution of help tickets for technology requests and incident reports.
Procure and maintain products, supplies, and inventory lists, including surplus.
Demonstrate devices and services, including providing tours of IT/AV-enabled spaces.
Maintain customer and vendor relationships.
Direct student and temporary employee support of IT/AV-enabled spaces.
Perform other related duties as assigned.