IT Support Specialist II

Intervala•Mount Pleasant, PA

About The Position

Intervala is seeking an IT Support Specialist II to provide support for the organization’s IT infrastructure under the guidance of experienced IT professionals. The role maintains, troubleshoots, and supports computer systems and related hardware and software components, while providing Tier I technical assistance to end users. It also supports network and endpoint security operations, infrastructure maintenance, access administration, and IT documentation. The position calls for collaboration with other IT professionals and adaptability to different projects and technologies.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
2–4 years of progressive IT support experience.
Strong knowledge of computer hardware, software, and networking.
Familiarity with Windows operating systems.
Ability to troubleshoot and solve technical problems.
Excellent communication and teamwork skills.
Strong organizational skills and attention to detail.
Flexibility to work on different IT projects and assignments.
Willingness to learn and adapt to new technologies.
Strong interpersonal communication skills.

Responsibilities

Provide Tier I end-user technical support and assistance.
Ensure timely resolution of help desk tickets.
Troubleshoot and resolve hardware and software issues.
Install and configure computer hardware, software, and peripherals.
Administer Active Directory, including user lifecycle management, group policy updates, OU structure maintenance, and permissions troubleshooting.
Troubleshoot and support LAN/WAN, VPN, DNS, and DHCP connectivity issues, escalating complex architectural issues.
Assist with Group Policy deployment and troubleshooting for endpoint security, software deployment, and configuration enforcement.
Assist with network device configuration and monitoring, including switches, firewalls, and wireless access points, under senior guidance.
Support endpoint security tools, including antivirus, EDR, and patching systems, and remediate vulnerabilities.
Monitor servers and network equipment.
Monitor backup and disaster recovery systems.
Perform routine IT infrastructure maintenance and upgrades.
Ensure IT security and compliance with policies and procedures.
Manage facility badge access.
Document and maintain IT infrastructure inventory and procedures.
Collaborate with other IT professionals to provide effective IT support and services.