IT Support Specialist II

Mission Support & Test Services, LLC (MSTS) • North Las Vegas, NV

8d • $23 - $35 • Onsite

About The Position

The IT Support Specialist II provides intermediate-level technical support, system administration, and customer service across enterprise desktop, hardware, software, and peripheral environments. Primarily serving as Tier 2 escalation support, the specialist investigates and resolves complex issues escalated from Tier 1, manages identity access and administrative services, and supports the availability and operational readiness of end-user computing systems. The role also promotes environmental, safety, health, and quality (ESH&Q) standards in daily work.

The primary work location is the Losee Road Facility in North Las Vegas, Nevada. The schedule is four 10-hour days, Monday through Thursday, subject to change. Work beyond 40 hours per week or off-shift work may occasionally be required to address projects and critical operational demands. A valid driver’s license is required. Pre-placement physical examination, including a drug screen, is required, and the employer maintains a substance abuse policy that includes random drug testing.

Employment requires the ability to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship and being at least 18 years old. Applicants are subject to pre-employment drug testing and background review; a federal background investigation and subsequent reinvestigations are required for access to classified information. Successful completion of a counterintelligence evaluation, potentially including a polygraph examination, may also be required.

The hourly range is $23.17–$34.76. Starting salary depends on position market value, candidate education and experience, and internal equity. MSTS manages and operates the Nevada National Security Sites for the U.S. National Nuclear Security Administration. The organization has more than 3,000 professional, craft, and support employees.

Requirements

• Associate degree in MIS, Computer Science, or equivalent, with at least one year of related experience.
• At least 1–2 years of hands-on experience in desktop support, service desk operations, or IT customer service; enterprise or regulated-environment experience is preferred.
• Strong proficiency with modern Microsoft Windows enterprise environments, file systems, and networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Practical experience managing accounts, groups, and permissions in Microsoft Active Directory and Azure AD/Entra ID.
• Advanced familiarity with Microsoft 365/Office Suite, including Word, Excel, PowerPoint, Access, Outlook, and Teams, and enterprise collaboration tools.
• Competence diagnosing, repairing, and configuring enterprise workstations, laptops, docking stations, network printers, and A/V equipment.
• End-to-end diagnostic methodology across interconnected software, hardware, and network layers.
• Exceptional verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Strong organizational and problem-solving skills, ability to manage competing priorities and ticket queues, and composure in a dynamic, fast-paced environment.
• Collaborative approach, strong service ethic, and willingness to work flexible schedules or provide occasional on-call or after-hours support as operational needs dictate.
• Valid driver’s license.
• Ability to obtain and maintain a DOE Q-level security clearance; U.S. citizenship and age 18 or older are required for the clearance.
• Successful completion of required pre-employment drug testing and background reviews; federal background investigation and subsequent reinvestigations are required for access to classified information.

Nice To Haves

• Experience in an enterprise or regulated environment.

Responsibilities

• Serve as an escalation point for Tier 1 technicians, investigating, diagnosing, and resolving advanced hardware, software, and basic network connectivity issues.
• Own incident tickets and service requests through timely resolution within defined service level agreements.
• Install, configure, upgrade, deploy, and maintain desktop and laptop hardware, Windows operating systems, mobile devices, and peripherals such as printers, scanners, and multifunction devices.
• Support commercial off-the-shelf software and proprietary in-house business applications.
• Assist with hardware relocations, equipment de-installation and re-installation, and lifecycle refresh projects.
• Conduct root-cause analysis of recurring system anomalies and collaborate with infrastructure teams on permanent resolutions.
• Administer Active Directory user lifecycle workflows, including provisioning, access changes, role changes, and account deactivations.
• Assist in developing, standardizing, and updating standard operating procedures and knowledge base articles.
• Monitor endpoint health, system performance, and compliance with organizational cybersecurity and automation policies.
• Evaluate and test automation tools, administrative utilities, and desktop software for organizational deployment.
• Maintain the technical documentation repository and software media library.
• Review incoming software packages, license documentation, and technical reference materials for acceptance and cataloging.
• Maintain records, generate IT support metrics and reports, and keep technical resources current and accessible.
• Provide individual and group technical orientation or guidance on enterprise tools, applications, and best practices.
• Communicate proactively with users about ticket status, system outages, and post-resolution verification.
• Work with personnel across organizational levels, from front-line staff to executive leadership, with a customer-centric focus.
• Take responsibility for safety, environmental compliance, and quality standards within personal control.
• Follow federal, state, and corporate ESH&Q regulations and help maintain a safe working environment.
• Identify, mitigate, and report workplace hazards or safety violations to supervision.
• Participate in site safety programs, continuous improvement, and quality assurance initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Pension
• 401(k)
• Paid time off
• 96 hours of paid holidays
• Relocation assistance for employees located more than 75 miles from the work location
• Tuition assistance and reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree