IT Support Specialist

Bass Pro Shops•Ridgedale, MO

10h•Onsite

About The Position

The IT Support Specialist configures, installs, and repairs personal computing hardware and software, and provides technical assistance and training to business users. The role ensures that applications used for business functions operate as intended and optimally. Support is provided by phone, onsite, and through remote tools and VPN connections. The position is onsite at the office in Hollister, Missouri, and may require occasional travel.

Requirements

High school diploma or equivalent.
One to three years of related experience, or an equivalent combination of education and experience.
Knowledge of software and application support, including Microsoft Windows Server 2008, 2012, and 2016; Windows 10/11; PMS, hotel, and POS systems; printer support; Adobe Suites; internet browsers; office suites; cell phones; and tablets.
Knowledge of help desk call support and hardware support, including desktops, laptops, cabling, and phone systems.
Excellent verbal and written communication skills.
Ability to gather and organize information using a logical and systematic process.
Ability to recognize patterns and relationships in complex data, identify problems, draw appropriate conclusions, and present alternative solutions.
Ability to evaluate the strengths, weaknesses, and results of alternative solutions and approaches.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

Nice To Haves

A certificate from a college or technical school.

Responsibilities

Inspect personal computing equipment and configure it to meet user requirements.
Install, or assist service personnel in installing, hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Load operating systems, business applications, office programs, and other specified software onto computing devices.
Respond to customer inquiries about system operation and diagnose hardware, software, and operational problems.
Instruct customers in the proper use of equipment and software.
Recommend or perform minor remedial actions to correct problems.
Coordinate and communicate activities with the help desk, network services, and other IT groups.
Provide status updates and completion information to the manager, ticket tracking system, and/or users by voicemail, email, or in-person communication.
Create and maintain documentation on systems, software, and support processes.
Replace defective or inadequate software packages.
Refer major hardware problems to service personnel for correction.
Understand the business model, department functions, and processes to suggest IT solutions.
Participate in an on-call rotation, which may include nights, weekends, and holidays.
Perform other duties as assigned.