IT Support Specialist (Part-Time)

quantilope • New York, NY

12h • Onsite

About The Position

quantilope is seeking a proactive, highly motivated part-time IT Support Specialist to serve as the primary on-site IT resource for its New York office. The role ensures employees have the hardware, software, and systems access needed to stay productive and connected. It is 100% on-site, with a consistent part-time schedule during standard US business hours.

The specialist will provide first-line technical support, manage employee hardware from provisioning through offboarding, administer SaaS accounts and identity access, support security and device compliance, maintain meeting-room technology, and create IT documentation and troubleshooting resources. The role primarily supports macOS devices, with some Windows workstations.

Requirements

• A degree, certification, or equivalent practical training in Information Technology, Computer Science, Systems Administration, or a related field.
• Hands-on troubleshooting experience with Windows operating systems.
• Customer-first communication skills, including the ability to explain technical concepts clearly and patiently to colleagues with varying technical skill levels.
• Organization and self-direction, including the ability to manage competing priorities, track support tickets, and follow tasks through to resolution.
• A curious, solution-oriented approach and eagerness to learn enterprise tools, MDM systems, and IT workflows.
• Be based in the local metropolitan area and able to commit to a consistent part-time on-site schedule during standard US business hours.

Nice To Haves

• Hands-on troubleshooting experience with macOS environments.

Responsibilities

• Act as the first line of technical support, promptly triaging, diagnosing, and resolving issues involving network connectivity, system permissions, software configurations, and peripherals.
• Manage employee hardware provisioning from unboxing through offboarding, deploy machines, maintain device inventory, and manage endpoints using Mobile Device Management tools.
• Provision and audit user accounts, access levels, and licenses across Google Workspace, Microsoft 365, Slack, and Jira.
• Support security standards by managing multi-factor authentication, enforcing device encryption policies, and assisting with endpoint compliance monitoring.
• Maintain and optimize on-site meeting-room technology for video conferencing using Zoom, Google Meet, and Microsoft Teams.
• Write user-facing troubleshooting guides, maintain internal IT documentation, and identify repetitive workflows that could be streamlined or automated.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed