IT Support Specialist (Part-Time)
About The Position
The IT Support Specialist serves as the primary on-site resource for ensuring employees have the hardware, software, and system access needed to work productively. This is a part-time role based 100% on-site at quantilope’s New York office, with a consistent schedule during standard US business hours. The role provides first-line technical support, manages hardware and user accounts, supports security and device compliance, maintains meeting-room technology, and creates IT documentation. The position primarily supports macOS devices, with some Windows workstations, and uses tools including Google Workspace, Microsoft 365, Slack, Jira, Zoom, Google Meet, and Microsoft Teams. quantilope is a consumer research technology company founded in 2014. Its AI-driven solutions support data-informed decision-making for more than 300 brands. The company describes itself as diverse and collaborative, welcoming people across different identities, backgrounds, and experiences.
Requirements
- A degree, certification, or equivalent practical training in Information Technology, Computer Science, Systems Administration, or a related field.
- Hands-on troubleshooting experience with Windows operating systems.
- A customer-first mindset and the ability to communicate technical concepts clearly and patiently to colleagues with varied technical skill levels.
- Ability to organize and manage competing priorities, track support tickets, and follow tasks through to resolution.
- A curious, solution-oriented approach and eagerness to learn enterprise tools, MDM systems, and IT workflows on the job.
- Based in the local metropolitan area and able to work a consistent part-time on-site schedule during standard US business hours.
Nice To Haves
- Hands-on troubleshooting experience with macOS environments.
Responsibilities
- Serve as the first line of technical support, triaging, diagnosing, and resolving issues involving network connectivity, system permissions, software configurations, and peripherals.
- Manage employee hardware provisioning from onboarding through offboarding, deploy devices, maintain inventory, and manage endpoints using Mobile Device Management tools.
- Provision and audit user accounts, access levels, and licenses across Google Workspace, Microsoft 365, Slack, and Jira.
- Support security standards by managing multi-factor authentication, enforcing device encryption policies, and assisting with endpoint compliance monitoring.
- Maintain and optimize on-site meeting-room technology for video conferencing using Zoom, Google Meet, and Microsoft Teams.
- Write user-facing troubleshooting guides, maintain internal IT documentation, and identify repetitive workflows that could be streamlined or automated.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
