IT Support Specialist

Glenn O. Hawbaker•State College, PA

About The Position

The IT Support Specialist provides technical assistance and support to ensure efficient operation of computer systems, hardware, and software, helping employees work without disruption. This non-exempt position works with direct and indirect supervision. The role supports end-user devices and applications, troubleshoots technical issues, deploys software, performs maintenance, trains users, and documents solutions. It also includes receiving and inventory tracking, completing other assignments as directed, and traveling or driving a personal or company vehicle to trainings, meetings, and events. This is a safety-sensitive position.

Requirements

High school diploma or equivalent required.
Current A+ certification or equivalent required; an equivalent combination of education or relevant experience may be accepted in lieu of certification.
Strong organizational skills.
Excellent interpersonal, verbal, and written communication skills.
Strong problem-solving skills.
Intermediate working knowledge of Microsoft Office products, including office and operating systems.
Intermediate knowledge of voice and data technologies.
Knowledge of screen-sharing technology.
Extensive knowledge of computer equipment and terminology.
Knowledge of Samsung and Apple operating systems and configurations.
Ability to communicate with employees and vendors with widely differing levels of technical experience.
Ability to adapt to continual changes in technology.
Ability to learn and follow company policies and procedures.
Ability to prioritize and manage multiple tasks simultaneously and follow through on issues in a timely manner.
Ability to deal efficiently and flexibly with changing priorities.
Ability to identify confidential and/or personal information and prevent unauthorized disclosure.
Ability to meet the role's physical requirements, including sustained sitting, frequent typing and office-equipment use, and occasional lifting or carrying of items weighing less than 35 pounds.
Ability to work in field or plant environments with possible exposure to adverse or extreme weather, exhaust fumes, noise, dust, and extreme temperatures.

Nice To Haves

Previous Help Desk or Call Center experience preferred.

Responsibilities

Respond to user inquiries regarding software, hardware, and network issues.
Install, configure, and maintain end-user devices, including computers and mobile devices, and applicable applications.
Provide technical support, troubleshooting, and repair for end-user equipment.
Execute software deployment packages for end-user devices.
Perform regular maintenance and updates to improve system performance.
Train end users on new technologies and software tools.
Document technical issues and solutions and collaborate with IT members for future reference.
Perform receiving and inventory tracking and maintenance functions.
Perform additional tasks and assignments as directed by supervisors.
Travel and/or drive a personal or company vehicle to trainings, meetings, events, and other activities.
Exercise proper care and maintenance of company equipment.