IT Support Specialist I

Columbia Bank • Phoenix, AZ

1d • Onsite

About The Position

Provide first-level technical support to internal associates for software, applications, hardware, telecommunications, and operating-system issues. Support core banking applications, standard software, Windows, Microsoft Office, and other business solutions. Collect information, open and triage tickets, resolve issues or escalate them, and respond to requests received by telephone, voicemail, email, and the Self Service site. Maintain the ServiceNow ITSM tool by accurately recording details and identifying trends that can improve IT processes and systems. Troubleshoot hardware, software, operating-system, mobility, and telecommunications issues, and install and configure computers and laptops using standard processes and tools. Participate in a 24x5 global support team and escalate complex problems as needed.

The role requires compliance with bank regulations, policies, procedures, and assigned training. Responsibilities include maintaining working knowledge of applicable written policies and regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security, and keeping current with regulatory changes. The specialist may coach, mentor, or train others and teach coursework as a subject matter expert. The role also emphasizes learning and fostering Columbia's corporate culture, taking initiative, and supporting the vision to become the “Business Bank of Choice.” Other duties may be assigned.

This position is fully onsite at 2155 W Pinnacle Peak Rd, Phoenix, AZ 85027, with occasional travel. The stated pay range is $21.00–$32.00 per hour. The selected candidate's pay depends on factors such as job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during recruitment.

Requirements

• Less than 2 years of IT-related Service Desk experience (required).
• Occasional travel.
• Ability to work fully onsite at the posted Phoenix, Arizona location.

Nice To Haves

• High school diploma or GED (preferred).
• Education in Information Technology or a related field (preferred).

Responsibilities

• Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues.
• Troubleshoot core banking applications, Microsoft applications, hardware errors, operating systems, mobility, and telecommunications issues.
• Collect information, open tickets, perform triage, and resolve or escalate issues.
• Assist associates with core banking applications, standard software, Windows, Microsoft Office, and other business solutions.
• Answer, evaluate, and prioritize requests received by telephone, voicemail, email, and the Self Service site.
• Maintain the ServiceNow ITSM tool, accurately capturing details and identifying trends to improve IT processes and systems.
• Install and configure computers and laptops using standard processes and tools.
• Participate in a 24x5 global support team and escalate complex problems as needed.
• Comply with bank regulations, policies, procedures, and required annual or job-specific training; keep current with regulation changes.
• Maintain working knowledge of applicable bank policies and regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
• May coach, mentor, or train others and teach coursework as a subject matter expert.
• Learn and foster Columbia's corporate culture, take personal initiative, and support the vision to become the “Business Bank of Choice.”
• Perform other duties as assigned.

Benefits

• Eligible associates receive medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.
• Possible performance-based incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED