IT Support Specialist I

Kentucky Community and Technical College System • Hopkinsville, KY

3d • Onsite

About The Position

The IT Support Specialist I provides high-quality information technology services at Hopkinsville Community College campuses. The role supports faculty, staff, and guests with desktop, phone, software, network, and user-account issues. It also maintains and repairs computer hardware, peripherals, multimedia equipment, and software; assists with equipment installations, inventory, and documentation; and provides audio-video support for campus events. This is a 12-month contract position based on-site at Hopkinsville Community College, with standard hours of 37.5 per week.

Requirements

• Bachelor’s degree in Information Technology or a related field and two years of related work experience, or equivalent.
• Excellent organization, communication, and customer service skills.
• Ability to communicate with a variety of employees and students and work as a team member in an enterprise network environment.
• Ability to lift 25 pounds, climb ladders, and work in confined spaces.

Nice To Haves

• A+ certification.
• Cisco experience.
• Knowledge of Active Directory.

Responsibilities

• Provide timely IT Help Desk support to end users, including help with network access, network-based resources, user accounts, password changes, and Multi Factor Authentication setup and troubleshooting.
• Troubleshoot and repair computers, peripherals, projectors, and printers.
• Install, troubleshoot, maintain, and upgrade local, network-based, and internet-based software.
• Use System Center Configuration Manager (SCCM) to distribute software and upgrades over the network, and attend monthly SCCM meetings.
• Provide audio-video support and required setups for campus events.
• Maintain and repair computer hardware, peripherals, multimedia equipment, and software.
• Assist with equipment installations, inventory, and documentation.
• Perform other duties as assigned by the supervisor.

Benefits

• Health, vision, and dental coverage for the employee and family.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match for a 5% employee contribution.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Career Level: Entry Level