Complex IT Support Specialist I

NDM Hospitality Services • Kissimmee, FL

13d

About The Position

The Complex IT Support Specialist I provides frontline technical support to end-users across the organization. The role focuses on hardware troubleshooting, basic software support, and assistance with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment.

This position supports end-users with hardware, software, and basic network issues; responds to service requests through phone, email, and in-person support; and diagnoses common hardware, software, and connectivity problems. The specialist performs hardware setups, upgrades, replacements, and general maintenance; documents troubleshooting steps and resolutions in the ticketing system; escalates complex issues to senior IT staff when appropriate; maintains organized equipment and workspaces while following IT processes; and assists with project-based tasks and general IT team initiatives.

The company describes itself as a “Win from within company.” NDM Hospitality is an equal opportunity employer and considers qualified applicants without regard to protected characteristics under applicable federal, state, or local laws.

Requirements

• At least 1 to 2 years of experience in IT support, help desk, or a similar technical role.
• Good understanding of IT systems, hardware components, and software troubleshooting practices.
• Knowledge of Windows and macOS operating systems.
• Familiarity with common productivity software, including Microsoft Office.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-first mindset.
• Ability to work independently during evening and weekend hours.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
• Experience with IT help desk ticketing systems.
• Knowledge of Android and iOS mobile device support.

Responsibilities

• Provide end-user support for hardware, software, and basic network issues.
• Respond to and resolve service requests by phone, email, and in person.
• Diagnose and troubleshoot common hardware malfunctions, software errors, and connectivity problems.
• Perform hardware setups, upgrades, replacements, and general maintenance.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.
• Maintain the organization of equipment and workspaces and adhere to IT processes.
• Assist with project-based tasks and general IT team initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed