IT Support Specialist I
About The Position
The IT Support Specialist I provides high-quality information technology services at Hopkinsville Community College campuses. The role delivers desktop, phone, and software support to faculty, staff, and guests; maintains and repairs computer hardware, peripherals, multimedia equipment, and software; and assists with equipment installations, inventory, and documentation. The position is on-site in the Business Affairs department and is listed as a 12-month contract, with standard hours of 37.5 per week. The specialist responds to end users contacting the IT Help Desk, addressing issues such as network access and network-based resources, and provides user-account support, including password changes and Multi-Factor Authentication setup and troubleshooting. The role also troubleshoots and repairs computers, peripherals, projectors, and printers; installs, troubleshoots, maintains, and upgrades local, network, or internet-based software; and uses System Center Configuration Manager (SCCM) to deploy software and upgrades over the network. The specialist attends monthly SCCM meetings and provides audio-video support and setup for campus events. Other duties may be assigned by the supervisor.
Requirements
- Bachelor's degree in Information Technology or a related field and two years of related work experience, or equivalent.
- Excellent organization, communication, and customer service skills.
- Ability to communicate with a variety of employees and students and work as a viable team member in an enterprise network environment.
- Ability to lift 25 pounds, climb ladders, and work in confined spaces.
Nice To Haves
- A+ certification, Cisco experience, and Active Directory knowledge are desired.
Responsibilities
- Provide timely support to end users contacting the IT Help Desk, including assistance with network access and network-based resources.
- Provide user-account support, including password changes and Multi-Factor Authentication setup and troubleshooting.
- Troubleshoot and repair computers, peripherals, projectors, and printers.
- Install, troubleshoot, maintain, and upgrade local, network, or internet-based software.
- Use System Center Configuration Manager (SCCM) to deploy software and upgrades over the network, and attend monthly SCCM meetings.
- Provide audio-video support and required equipment setups for campus events.
- Maintain and repair computer hardware, peripheral, multimedia, and software.
- Assist with equipment installations, inventory, and documentation.
- Perform other duties as assigned by the supervisor.
Benefits
- Health care coverage for the employee and family
- Vision coverage for the employee and family
- Dental coverage for the employee and family
- Tuition reimbursement or waiver for the employee, spouse, and dependents
- 403(b) retirement plan with a 10% employer match on a 5% employee contribution
- Vacation and sick time
- Work-life balance
- 9.5 paid holidays
- Two weeks of institutional closing pay in the last two weeks of December for qualifying positions
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
