IT Support Specialist

MAINI LLC•Chelmsford, MA

4d•Onsite

About The Position

We are seeking a reliable, hands-on IT Support Specialist to provide critical Tier 2 and Tier 3 technical support across infrastructure, endpoint devices, and the end-user community to ensure seamless business operations. This is a 100% on-site role in North Chelmsford, Massachusetts. The role administers and maintains Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning and access controls. It supports enterprise network infrastructure and manages Windows and Apple endpoint lifecycle operations, including imaging, patching, OS upgrades, hardware replacement, and hardware and software troubleshooting. The specialist also troubleshoots servers, networks, printers, VoIP phones, and endpoints; coordinates with external engineers and vendors; contributes to internal IT projects; maintains standard operating procedures; and uses PowerShell scripting to streamline administrative tasks. The regular shift is 8:00 AM–5:00 PM, with a rotating late shift of 10:00 AM–7:00 PM for one week and a periodic weekend pager on-call rotation approximately once every six weeks.

Requirements

3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.
Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools such as Intune or SCCM.
Excellent troubleshooting abilities and strong written and verbal communication skills.
Ability to work 100% on-site daily in North Chelmsford, Massachusetts.
Ability to accommodate the regular 8:00 AM–5:00 PM shift, a rotating 10:00 AM–7:00 PM shift for one week, and a periodic weekend pager on-call rotation approximately once every six weeks.

Responsibilities

Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning and access controls.
Support enterprise network infrastructure, including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.
Manage Windows and Apple endpoint lifecycle operations, including imaging, patching, OS upgrades, hardware replacement, and hardware and software troubleshooting.
Provide Tier 2 and Tier 3 troubleshooting for servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.
Collaborate with external engineers and act as the primary on-site point of contact for third-party vendors and internal IT projects.
Maintain standard operating procedures and streamline administrative tasks using PowerShell scripting.