IT Support Specialist (Westchester, IL)

FGM Architects•Westchester, IL

4d•$24 - $28•Hybrid

About The Position

FGM Architects (FGMA) is seeking an entry-level IT Support Specialist to support its Chicago Region. The position provides day-to-day technical assistance to employees, helping resolve hardware, software, and connectivity issues and ensuring a smooth, positive user experience. It is suited to someone who enjoys problem-solving, helping others, and developing foundational IT skills in a collaborative environment. Evening, weekend, and holiday hours may be required.

Requirements

Strong communication and customer service skills, including the ability to support technical and non-technical users.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite.
Ability to quickly learn new systems, tools, and technologies.
Strong organizational skills and ability to manage multiple requests.

Nice To Haves

Associate degree in Information Technology or a related field; equivalent experience is considered.

Responsibilities

Identify, investigate, and resolve users’ computer software and hardware problems.
Respond to support calls, chat, email, and other user communications about software, connectivity, printing, and similar concerns.
Consult with users to determine the steps and procedures taken to identify and resolve problems.
Apply knowledge of computer software, hardware, and procedures to solve problems.
Guide users through diagnostic and troubleshooting processes, using diagnostic tools and software or verbal instructions as appropriate.
Collaborate with other staff to research and resolve problems.
Arrange for software or hardware vendors to repair or replace defective products.
Set up hardware and system access for new employees.
Manage the process for departing employees.
Maintain knowledge of technology innovations and trends.
Perform other related duties as assigned.

Benefits

Hybrid work schedule with the flexibility to work from home on Mondays and Fridays.
Flexible Fridays, with a 36-hour workweek Monday through Thursday and a half-day on Friday.
Eligibility for bonus programs tied to individual, team, or organizational goals.
Generous paid time off, including bereavement leave.
Eight weeks of paid parental leave for all parents.
Comprehensive medical, dental, and vision insurance.
Employer-provided basic life and AD&D insurance.
Short- and long-term disability coverage.
401(k) retirement plan with opportunity for employer contributions.
Employee Stock Ownership Program (ESOP), with eligibility after six months of employment.
Ongoing learning and professional development opportunities.
Supportive, collaborative work environment that values community and growth.