IT Support Specialist (Westchester, IL)

FGMA•Westchester, FL

3d•Hybrid

About The Position

FGM Architects is seeking an entry-level IT Support Specialist to support the Chicago Region. The role provides day-to-day technical support to employees, addressing hardware, software, and connectivity issues and helping ensure a smooth, positive user experience. It is suited to someone who enjoys problem-solving, assisting others, and developing foundational IT skills in a collaborative environment. The position supports users with technical questions and troubleshooting, collaborates with other staff and vendors to resolve issues, and helps prepare for new hires and manage departing employees. Evening, weekend, and holiday hours may be required.

Requirements

Strong communication and customer service skills, with the ability to support technical and non-technical users.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite.
Ability to quickly learn new systems, tools, and technologies.
Strong organizational skills and ability to manage multiple requests.

Nice To Haves

Associate degree in Information Technology or a related field; equivalent experience is considered.

Responsibilities

Identify, investigate, and resolve users’ computer software and hardware problems.
Respond to user inquiries by phone, chat, email, or other communication channels about software, connectivity, printing, and related concerns.
Consult with users to determine the steps and procedures needed to identify and resolve problems.
Apply knowledge of computer software, hardware, and procedures to solve problems.
Guide users through diagnostic and troubleshooting processes, potentially using diagnostic tools and software or verbal instructions.
Collaborate with staff to research and resolve problems.
Arrange for software or hardware vendors to repair or replace defective products.
Set up hardware and system access for new employees.
Manage the process for departing employees.
Maintain knowledge of technology innovations and trends.
Perform other related duties as assigned.

Benefits

Hybrid work schedule, with flexibility to work from home on Mondays and Fridays.
Flexible Fridays, with a 36-hour workweek Monday through Thursday and a half-day on Friday.
Eligibility for bonus programs tied to individual, team, or organizational goals.
Generous paid time off, including bereavement leave.
Eight weeks of paid parental leave for all parents.
Comprehensive medical, dental, and vision insurance.
Employer-provided basic life and AD&D insurance.
Short- and long-term disability coverage.
401(k) retirement plan with opportunity for employer contributions.
Employee Stock Ownership Program (ESOP), with eligibility after six months of employment.
Ongoing learning and professional development opportunities.
Supportive, collaborative work environment that values community and growth.