IT Support Specialist
About The Position
Provides support to Cooper University Hospital, including off-site hospital-based ambulatory practices. Installs, configures, and responds to customer support calls for software, hardware, peripherals, data network devices, smartphones, and other equipment used for Cooper business. Troubleshoots and repairs network connectivity issues; updates hardware inventory, including spare parts; replaces and removes old equipment; develops and maintains technical documentation; and works with other IT teams and service vendors to resolve problems. The specialist works independently with minimum supervision while handling problems and projects.
Requirements
- At least 2 years of experience in computer hardware installation, maintenance, and repair.
- Strong analytical, technical, and troubleshooting skills.
- Customer focus and a positive, can-do approach.
- Good interpersonal, verbal, and written communication skills.
Nice To Haves
- A+ certificate, MCP (Microsoft Certified Professional), or equivalent work experience is preferred.
Responsibilities
- Installs and supports desktop-related hardware and software.
- Replaces and removes old hardware.
- Adheres to IT business practices and project methodology.
- Attends walkthroughs for new locations to be supported.
- Inventories existing and new equipment for replacement.
- Provides 24x7 on-call support.
- Participates in IT projects.
- Retrieves calls from Remedy promptly, initiates resolution, documents progress and communications in Remedy, and prioritizes problems by severity.
- Keeps customers informed about call and ticket status through resolution.
- Tracks, prioritizes, and documents IT requests.
- Maintains working knowledge of current equipment.
- Mentors new team members.
- Diagnoses software and hardware problems in desktop and networking environments.
- Identifies problems and repairs printers, desktops, and peripherals.
- Interfaces with IS and vendors to resolve issues onsite.
- Educates end users on technology.
- Keeps up to date on industry trends and continuously enhances professional expertise and knowledge.
- Leaves a calling card or note when servicing customer equipment in the customer's absence.
- Escalates repeat customer problems and observed patterns to the desktop manager to analyze trends and address core problems.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
