Intake Coordinator Jobs

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Intake Coordinator

Heart to Heart HospiceSeattle, WA

About The Position

Join the Heart'n Soul Team. Our Soul Food is our patients and families! Our mission is to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We seek qualified individuals to partner with us at Heart’n Soul Hospice, embrace our mission and be part of a team that serves a higher purpose- patients and families. We are the Employer of CHOICE, Heart’n Soul’s core values are CHOICE… C – Compassion First: We care for every patient and family with empathy, dignity, and kindness. H – Heart’n Soul Connections: We create authentic bonds by listening deeply, communicating openly, and honoring every story. O – Obligation to Act, Listen, and Honor: We Always GO, Always Listen, Always Honor. I – Integrity in All We Do: We build trust through honesty, accountability, and the highest ethical standards. C – Commitment to Excellence in Care: We are dedicated to quality, innovation, and continuous improvement in patient care. E – Empathy in Every Interaction: Because every story and every moment matters.

Requirements

  • Degree in health care or related field preferred
  • At least three (3) to five (5) years of experience in health care, preferably in hospice operations
  • Admissions/Intake and customer service experience
  • Valid Driver’s License and Automobile Insurance
  • Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
  • Experience with EMR software

Responsibilities

  • Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
  • Initiate chart into EMR and maintain workflow
  • Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
  • Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
  • Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
  • Gather, collate, and report referral statistics including key customer referral trends
  • Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
  • Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
  • Participate in quality assessment performance improvement teams and activities
  • Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
  • Timely submission of all documentation
  • Performance of other duties as required

Benefits

  • Competitive Pay
  • Medical, Dental & Vision insurance
  • Paid Time Off
  • Paid holidays
  • 401k with up to 4% employer matching
  • Tuition reimbursement
  • Company car for qualifying individuals
  • Mileage reimbursement

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