Intake Coordinator

Suncrest Hospice • Seven Hills, OH

2d

About The Position

At Brighton/Suncrest Hospice, the Intake Coordinator supports the organization’s goal of providing exceptional care and service to patients and families. The position handles telephone inquiries, referrals, documentation, and scheduling support, and helps improve intake processes. It may require weekend or holiday work as needed and includes other duties assigned by the Director of Intake.

Requirements

• At least two years of experience, preferably in hospice or a healthcare setting, or graduation from a one- or two-year college is preferred.
• Proficiency with Microsoft applications, including Word and Excel.
• Strong time-management and organizational skills.
• Ability to multitask and prioritize effectively.
• Excellent telephone and customer-service skills.
• Proficiency with medical terminology.

Nice To Haves

• Experience in hospice or a healthcare setting.
• Graduation from a one- or two-year college.

Responsibilities

• Answer telephone inquiries and direct them appropriately.
• Assist with tracking and processing referrals.
• Assist with audits and chart reviews as assigned.
• Upload documents to the electronic medical records system.
• Provide feedback on process and workflow improvements.
• Assist with scheduling goals-of-care and admission visits.
• Work with the sales team to receive incoming referral information.
• Assist on weekends and holidays as needed.
• Perform other duties as assigned by the Director of Intake.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer match and 100% vesting after 90 days of employment.
• A culture emphasizing appreciation and valuing team members.
• Opportunity to be part of a rapidly growing national company, with possible position upgrades.
• Actual work/life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed