Intake/Scheduling Coordinator for Hospice

Namaste Home Health and Hospice•Denver, CO

2d•$20 - $24

About The Position

The Intake/Scheduling Coordinator manages staffing and completion of workflow in Home Care Home Base to support home health agency operations. The position manages patient intake, including communicating with patients and families, data entry, building relationships with customers and referral sources, responding to requests and concerns, facilitating a daily intake stand-up meeting, and overseeing insurance verification and authorization processes. The coordinator also maintains information needed to coordinate patient services and staff availability, while working with internal staff, clinical field employees, contract staff, patients and families, and referral sources. The role oversees daily patient referral and intake operations, supports staffing solutions for new referrals, and coordinates scheduling changes, caseload reassignments, recertifications, new referral scheduling, missed visits, and visit-time exceptions or changes. It helps ensure patients’ transition to home care through oversight of patient education and preparation, plan-of-care initiation, and coordination with multiple service providers. The coordinator supports clinical and marketing staff, maintains knowledge of agency and staffing contracts and community resources, and may provide on-call services on weeknights and weekends.

Requirements

Healthcare experience; referrals or intake experience in a home health or hospice environment is preferred.
High school diploma or equivalent.
Strong written and oral communication skills in person, by phone, text, and email.
Strong organizational skills and habits.
Excellent customer service skills.
Strong teamwork skills.
Ability to work autonomously and demonstrate organization, assertiveness, flexibility, and cooperation.
Technical aptitude and ability to learn and master agency software.
Ability to multitask in a fast-paced office environment.
Ability to promote and demonstrate company core values and mission.

Nice To Haves

Nursing background.
Home Care Home Base experience.

Responsibilities

Serve as the primary and secondary responder to inbound phone calls.
Direct daily patient referral and intake operations, including oversight of intake policies and their implementation.
Maintain demographic information, skill sets, availability, and productivity information for current and contract staff.
Implement improved work methods and procedures so patients are admitted in accordance with policy.
Provide staffing solutions for new patient referrals.
Establish and maintain positive working relationships with current and potential referral sources.
Complete workflow for scheduling changes, caseload reassignments, service recertifications, new referral scheduling, missed visits, visit-time exceptions, visit-time changes, and other assigned workflow.
Oversee patient education and preparation for home care, plan-of-care initiation, and coordination with multiple service providers.
Oversee insurance verification and authorization processes to support third-party reimbursement.
Support clinical leadership by maintaining appropriate daily task workflow.
Communicate care-coordination expectations to staff, educate and enforce deadlines, and maintain positive relationships with current and contract staff.
Build and monitor community and customer perceptions of the agency as a high-quality services provider.
Identify needs for additional staff.
Maintain working knowledge of agency contractual relationships and ensure admissions comply with contract provisions.
Maintain working knowledge of contractual staff relationships.
Provide on-call services on weeknights and weekends when required.
Provide administrative support to clinical and marketing staff.
Maintain knowledge of community resources and help referral sources access resources when the agency does not provide the needed services.
Facilitate a daily intake stand-up meeting.
Communicate with patients and families, perform data entry, and respond to customer requests and concerns.