Patient Intake & Scheduling Coordinator

SuperStaff

10h•Remote

About The Position

The Patient Intake & Scheduling Coordinator is the first point of contact for new and prospective patients. The role manages inbound and outbound patient communications, collects accurate demographic and insurance information, coordinates with internal verification teams and physical therapists, and ensures timely, accurate scheduling of patient evaluations and follow-up appointments. It contributes to a positive patient experience and helps ensure that no leads or patients are missed. The position is night shift and work from home. Compensation is Php 30,000 basic pay plus an allowance.

Requirements

Experience in healthcare intake, patient scheduling, or medical front-desk operations.
Excellent customer service and patient communication skills.
Strong verbal and written English skills for daily interaction with patients and internal teams.
Ability to multitask in a fast-paced, patient-facing environment.
Strong organizational skills for timely follow-ups and accurate scheduling.
High attention to detail and commitment to accuracy in data entry and documentation.
High school diploma or equivalent.

Nice To Haves

Familiarity with insurance verification processes.
Experience working with EMR or patient management systems.
Healthcare administration or related coursework.

Responsibilities

Answer inbound calls from new patients and respond professionally to questions about services and appointments.
Call new patient leads and follow up on online bookings to obtain missing or required information.
Collect complete and accurate patient demographic and insurance information.
Obtain insurance cards and verify acceptance before scheduling.
Coordinate with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance.
Collaborate with Physical Therapists to follow up with patients who need scheduling or rescheduling.
Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance.
Create and maintain accurate patient charts.
Document patient data correctly to support clinical and billing workflows.
Track patient status in an organized manner to prevent missed follow-ups or dropped leads.