Hospice Intake Coordinator

AccentCare, Inc. • Houston, TX

9d • Onsite

About The Position

AccentCare is hiring a full-time, in-office Admissions Coordinator in Houston at North Lake Road. The position is scheduled Tuesday through Saturday, 9:00 AM to 6:00 PM, and is not remote. The coordinator supports the timely initiation of hospice services by receiving referrals and inquiries, entering information into the electronic medical record (EMR), coordinating initial visits, and communicating with patients, families, referral sources, physicians, staff, and other agencies. The role requires hospice experience, strong communication and organizational abilities, customer service skills, and familiarity with hospice policies and applicable state and federal regulations. An associate degree is preferred.

Requirements

• At least 1 year of hospice experience.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Excellent customer service background.
• Familiarity with organizational policies and state and federal regulations pertaining to hospice services.
• Ability to work closely with a wide variety of stakeholders.
• Effective problem-solving skills.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Receive professional referrals through appropriate channels and obtain critical referral information to support timely responses and EMR data entry.
• Respond to potential patient and family inquiries about hospice services; obtain and enter referrals and basic patient-status information, with the goal of scheduling a visit to initiate the relationship.
• Coordinate and schedule initial visits, ensuring appropriate staff make contact based on the patient’s condition and family situation and in alignment with the professional referral source.
• Communicate with referral sources, attending physicians, Seasons staff members, and other agencies as needed to coordinate the start of hospice services.
• Maintain regular communication with those involved in sign-on, consent, and admission assessment phases to coordinate information and services.
• Maintain accurate EMR documentation and referral statistics.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to Calm.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed