Hospice Intake Coordinator
About The Position
Graham Healthcare Group is hiring a Hospice Intake Coordinator to partner with field staff and leaders in supporting hospice patients. The role is fully remote and serves as a first point of contact for internal and external customers. The coordinator receives and documents patient referrals, reviews referrals for care-setting appropriateness and applicable coverage criteria, and helps the clinical team schedule evaluation visits. The role also coordinates with other departments on insurance verification and payer authorization, follows up with referral sources about required documentation, and communicates with Business Development about pending admissions as needed or as directed by the Intake Team Lead. The position is based virtually, with stated working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $19.00–$21.00 per hour, with a fixed base compensation range capped at $21.00. Graham Healthcare Group describes itself as a healthcare business and technology solutions provider that has supported its home health and hospice companies for over 20 years.
Requirements
- High school diploma or GED equivalent.
- At least two years of administrative experience in a healthcare environment.
- Reliable internet service and the ability to work from home with minimal disruption to the workday.
Nice To Haves
- Home health or hospice intake experience.
- Homecare Homebase experience.
Responsibilities
- Serve as the first line of customer service for internal and external customers.
- Receive and document patient referrals to hospice services, ensuring compliance with applicable coverage criteria.
- Review referrals for appropriate care setting and communicate with the care center.
- Gather information to assist the clinical team in scheduling evaluation visits.
- Coordinate with other departments for insurance verification and payer authorization as needed.
- Communicate and follow up with referral sources regarding documentation required to complete a referral.
- Communicate and follow up with Business Development regarding pending admissions as needed or as directed by the Intake Team Lead.
Benefits
- Health, vision, and dental insurance.
- 401(k) and pension/company contribution plan, with a 4% company contribution stated in the position details.
- 15 days of PTO, growing with tenure.
- Six paid holidays and one personal day.
- Company-paid life insurance and disability benefits.
- Pre-tax FSA and HSA plans.
- Tuition discounts for selected courses offered by Purdue and Kaplan.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
