Hospice Intake Coordinator

AccentCare, Inc. • Newark, DE

3d • Onsite

About The Position

The Admissions Coordinator receives professional referrals and inquiries from potential hospice patients and their families, gathers and records referral information in the electronic medical record, and coordinates visits and communications to support timely initiation of hospice services. The role works in the office in Newark, Delaware, Monday through Friday, 8:00 a.m. to 5:00 p.m., with possible weekend or holiday coverage as needed.

Requirements

• At least one year of hospice experience.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Excellent customer service background.
• Familiarity with organizational policies and state and federal regulations pertaining to hospice services.
• Ability to work closely with a wide variety of stakeholders.
• Effective problem-solving skills.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Receive professional referrals and obtain critical referral information in the format most convenient for the referral source, including electronically, by fax, by phone, or through Hospice Care Consultant notification.
• Enter referral information into the electronic medical record to support timely response and data entry.
• Respond to potential patient and family inquiries about hospice services, gather and enter basic patient-status information, explain how Seasons may assist, and aim to schedule a visit to initiate the relationship.
• Coordinate and schedule visits so that appropriate staff make initial contact based on the patient’s condition and family situation and meet the professional referral source.
• Communicate as needed with referral sources, attending physicians, Seasons staff, and other agencies to coordinate the start of hospice services.
• Maintain regular communication with everyone involved in sign-on, consent, and admission assessment phases to coordinate information and services.
• Maintain accurate electronic medical record documentation and referral statistics.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for the first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed