Intake/Scheduling Coordinator for Hospice

Namaste Home Health and Hospice•Denver, CO

About The Position

The Intake/Scheduling Coordinator manages staffing and workflow completion in Home Care Home Base to support home health agency operations. The role oversees patient intake, including communication with patients and families, data entry, customer and referral-source relationships, responses to requests and concerns, a daily intake stand-up meeting, and insurance verification and authorization processes. The coordinator also maintains information about staff and contract staff, supports coordination of patient services and staff availability, and provides administrative support to clinical and marketing staff. The position may require on-call service on weeknights and weekends.

Requirements

Healthcare experience.
High school diploma or equivalent.
Strong written and oral communication skills in person, by phone, text, and email.
Strong organizational skills and habits.
Excellent customer service skills.
Strong teamwork skills.
Ability to demonstrate autonomy, organization, assertiveness, flexibility, and cooperation.
Technical aptitude and ability to learn and master agency software.
Ability to multitask in a fast-paced office environment.
Ability to promote and demonstrate company core values and mission.

Nice To Haves

Experience in referrals or intake in a home health or hospice environment is preferred.
Nursing background is preferred but not required.
Home Care Home Base experience is highly preferred.

Responsibilities

Serve as the primary and secondary responder to inbound phone calls.
Direct daily patient referral and intake operations, including oversight of intake policies and their implementation.
Maintain demographic information, skill sets, availability, and productivity information for current staff and contract staff.
Implement improved work methods and procedures to ensure patients are admitted in accordance with policy.
Help the Intake department develop staffing solutions for new patient referrals.
Establish and maintain positive working relationships with current and potential referral sources.
Complete workflow for staff scheduling changes, caseload reassignments, service recertifications, new referral scheduling, missed visits, visit-time exceptions, visit-time change requests, and other assigned tasks.
Oversee patient education and preparation for home care, initiation of plans of care, and coordination with multiple service providers to support transitions to home care.
Oversee insurance verification and authorization processes to support third-party reimbursement.
Support clinical leadership by maintaining daily task workflow.
Communicate care coordination expectations, educate staff about deadlines, enforce deadlines, and maintain positive working relationships with current and contract staff.
Build and monitor community and customer perceptions of the agency as a high-quality service provider.
Identify staffing needs and provide insight about additional staffing requirements.
Maintain working knowledge of agency contractual relationships and ensure admissions comply with contract provisions.
Maintain working knowledge of contractual staff relationships.
Provide on-call services on weeknights and weekends when required.
Provide administrative support to clinical and marketing staff.
Maintain knowledge of community resources and help referral sources access resources when the agency does not provide the needed services.