Intake Coordinator

BraveBe Child Advocacy Center•Lincoln, NE

2d•$17 - $19•Onsite

About The Position

BraveBe Child Advocacy Center is hiring a full-time Intake Coordinator in Lincoln, Nebraska. The role serves as a connection point between BraveBe, law enforcement, the Nebraska Department of Health and Human Services (NDHHS), and other multidisciplinary team partners. The coordinator manages intake and scheduling for referred cases, helping ensure information is collected, communicated, and organized so direct service professionals can respond effectively to children and families. The position combines case intake, scheduling, information management, communication, and administrative support. The coordinator works with program managers, directors, and partner agencies to coordinate case responses, maintain accurate records, and support appropriate staffing and coverage. The role also joins BraveBe’s administrative team, providing front desk coverage and supporting daily operations. This is an office-based position at BraveBe’s Lincoln location. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., 40 hours per week. It is classified as nonexempt/hourly under the Fair Labor Standards Act, and overtime is not authorized. Starting pay is $17.00–$19.00 per hour, depending on experience. The position reports to the Director of Medical and Advocacy Services. The role requires access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance. The employee must pass a criminal history background check before employment and participate in additional checks every two years. The role requires strict confidentiality and compliance with applicable ethical standards, organizational policies, and mandated reporting requirements. Physical demands include prolonged sitting while using a computer and telephone, sustained attention to detail, and occasional lifting of office supplies or files generally weighing no more than 20 pounds. Standard office equipment is used. BraveBe describes its workplace as mission-driven, collaborative and supportive, growth-oriented, and rooted in belonging. The organization offers professional development and specialized training related to child maltreatment, child advocacy, and intake processes.

Requirements

Associate degree required.
At least one year of experience in an office environment, scheduling, child welfare, child advocacy, or a related field.
Strong organizational skills and exceptional attention to detail, including the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills and the ability to communicate professionally with diverse stakeholders.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and the ability to learn and use database and client management systems.
Ability to work independently, exercise sound judgment, and maintain accuracy in a fast-paced environment.
Strong interpersonal skills and ability to collaborate with professionals from multiple agencies and disciplines.
Commitment to confidentiality, professionalism, and BraveBe’s mission of protecting children and supporting families.
Access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance.
Successful completion of a pre-employment criminal history background check and participation in subsequent checks every two years.
Compliance with confidentiality requirements, applicable ethical standards, organizational policies, and mandated reporting requirements.

Nice To Haves

Bachelor’s degree in clerical administration, social work, psychology, or a related field.
Knowledge of child welfare laws and regulations and local resources and services available to children and families.

Responsibilities

Serve as the primary contact for partner-agency referrals and case intake information.
Coordinate with law enforcement and NDHHS to facilitate timely case scheduling according to established protocols and priorities under Nebraska Revised Statute § 28-730.
Collect, review, and organize required intake information to ensure complete and accurate case records.
Review accepted child abuse and neglect reports received through the Nebraska Child Abuse and Neglect Hotline and law enforcement so relevant information is available to team members.
Communicate urgent referrals, scheduling concerns, and case-related issues to appropriate program managers and directors.
Follow up with partner agencies and team members to obtain missing information and meet scheduling and documentation requirements.
Maintain and update direct service staff calendar rotations in coordination with program managers and directors.
Coordinate staffing assignments and coverage based on case volume, scheduling needs, and established protocols.
Communicate staffing gaps, scheduling conflicts, and coverage needs in a timely manner.
Work with direct service staff and program leadership to support efficient case coordination and response.
Maintain accurate, current records of case information, communications, scheduling, and other relevant documentation.
Enter and maintain case information in BraveBe’s client management system, ensuring accuracy, completeness, and confidentiality.
Assist with client management system quality assurance activities as assigned by program directors.
Maintain organized intake records and follow procedures for handling confidential information.
Communicate effectively with partner agencies and internal team members to share information appropriately and efficiently.
Work with Program Support Staff and the administrative team to support daily operations.
Provide front desk coverage, greet visitors, answer phones, and direct inquiries as needed.
Provide general administrative support to maintain an organized, welcoming, and efficient office environment.
Participate in regular team meetings, training, and organizational activities.

Benefits

Medical insurance with 70%–80% of premiums employer-paid, depending on plan selection.
Dental and vision insurance with 80% of premiums employer-paid.
Mental health services covered at 100% for in-network outpatient care.
Employer-paid life insurance.
Short- and long-term disability coverage.
Employee Assistance Program for employees and their families.
14 paid holidays annually.
Paid time off, including vacation and health leave.
Paid parental leave.
SIMPLE IRA retirement plan with up to 3% employer match after one year of full-time employment.
Comprehensive onboarding and continued professional development.
Specialized training opportunities related to child maltreatment, child advocacy, and intake processes.
Supportive leadership and a collaborative team culture.