Intake Coordinator

CHILDREN'S HEALTHCARE OF ATLANTA CARDIOLOGY • Atlanta, GA

2d • Hybrid

About The Position

The Intake Coordinator serves as the primary point of contact and administrative intake coordinator for new and established patients and their families. The role supports patient care coordination by handling customer service, administrative, and scheduling needs, and by liaising with patients, families, administrative staff, and clinical staff across multiple departments to improve the patient experience.

The position includes 4–6 weeks of in-person training at the corporate office, after which the employee may have the opportunity to work remotely, subject to remote-work requirements, business needs, and performance. Periodic onsite attendance is required for trainings, meetings, organizational events, and other business needs; the arrangement may be modified at any time. After training, employees who pass a company-approved Qualified Interpreter exam may receive additional pay while maintaining active certification.

Requirements

• High school diploma or GED equivalent.
• Healthcare experience, including understanding of medical terminology.
• At least 2–3 years of experience in an ACD healthcare call center environment.
• Strong oral and written communication skills.
• Proficient computer skills and a high degree of accuracy.
• Excellent customer service skills, good judgment, and problem-solving ability.

Nice To Haves

• Associate’s degree.
• Medical Assistant experience or qualification.
• Scheduling experience.
• EMR or Epic experience.
• Bilingual skills.

Responsibilities

• Provide professional, effective customer service on every call.
• Handle 40–60 incoming calls per day through an inbound ACD system, including appointment requests, requests for directions, and other inquiries.
• Schedule appointments for designated departments, including appointments based on medical procedure directives received by fax, phone, or other instructions; contact doctors’ offices to resolve discrepancies.
• Transfer and route calls appropriately to triage nursing, physicians, financial assistance, and other personnel or departments.
• Collect or confirm patient demographic and insurance information and accurately enter it into the department’s scheduling system.
• Give patients accurate, detailed information about appointment preparations, scheduled arrival times, and directions.
• Respond appropriately to patient questions.
• Page on-call physicians with consult information and maintain documentation.
• Monitor physician and clinic schedules daily.
• Maintain current knowledge of insurance authorization and referral requirements.
• Follow company procedures to involve appropriate departments for assistance.
• Meet departmental goals and assigned weekly and monthly individual goals.
• Prepare outgoing mail correspondence, including New Patient Packets, as needed.
• Perform other administrative duties as assigned.

Benefits

• Additional pay may be available after training for employees who pass a company-approved Qualified Interpreter exam and maintain active certification.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED