Complaint & Incident Intake Coordinator

State of Indiana•Indianapolis, IN

3d•Onsite

About The Position

The Complaint & Incident Intake Coordinator is an in-office position with the Indiana Department of Health. The primary responsibility is receiving complaints, evaluating information for completeness and accuracy, and triaging complaints appropriately. The role initiates the complaint investigation survey process for all commission survey areas. The position also supports assigned program areas by compiling information, coordinating correspondence, maintaining files and assets, organizing reports and applications, maintaining consultative services, and preparing training materials. A degree is not required. The role may be used in a supervisory capacity based on agency needs.

Requirements

General knowledge of the program area.
Basic knowledge of the rules and regulations pertaining to the assigned program area and their effects on other agency operations.
Ability to gather and compile program materials.
Ability to communicate effectively.
Ability to operate effectively in a group decision-making process.
Tact in dealing with other agency personnel and the public.
Basic knowledge of accounting principles.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Receive complaints and evaluate information for completeness and accuracy.
Triage complaints accurately.
Initiate the complaint investigation survey process for all commission survey areas.
Compile information relative to the assigned program area.
Coordinate correspondence for information requests.
Organize and maintain current and historical files related to the program.
Organize program reports and applications, and maintain consultative services.
Maintain and organize program assets.
Prepare program-related training materials.

Benefits

Three medical plan options, including prescription drug coverage, and vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid new-parent leave and childbirth recovery leave for eligible mothers, community service leave, and combined paid vacation, personal, and sick leave.
Paid holidays: 12 annually, or 14 in election years.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.