Intake Coordinator

Greenwich House • New York, NY

2d • $59,000 - $64,000 • Onsite

About The Position

The Center for Healing Intake Coordinator manages the intake process for patients seeking substance use disorder services and supports a smooth transition into ongoing treatment. The role creates and completes patient records in the 10e11 EHR system, conducts assessments, and develops an initial treatment plan in collaboration with the clinical team to address each patient’s presenting needs.

As a primary point of contact for walk-in and referred patients, the Intake Coordinator provides screening, triage, information, and referrals with professionalism, empathy, and a commitment to harm reduction and patient-centered care. The role also supports compliant documentation, care coordination, community outreach, and continuous improvement of intake workflows and patient experience.

Requirements

• Bachelor’s degree required.
• Experience in substance use disorder and/or mental health treatment required.
• Demonstrated experience conducting assessments and developing treatment plans.
• Commitment to harm reduction principles and patient-centered care.
• Strong clinical judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong time management skills and ability to meet deadlines in a fast-paced environment.
• Experience using electronic health records (EHR).
• Adherence to professional ethical standards and organizational policies.

Nice To Haves

• Master’s degree in social work, counseling, or a related field.
• CASAC, CASAC-T, LMSW, LMHC, or another relevant credential, or willingness to obtain one if applicable.
• Knowledge of or familiarity with OASAS regulations and level-of-care determinations.

Responsibilities

• Manage patient chart creation and administrative enrollment, ensuring records are complete, accurate, and compliant before treatment begins.
• Conduct intake interviews, screenings, and assessments using collaborative documentation.
• Complete required intake documentation promptly and accurately in the 10e11 EHR system.
• Develop initial treatment plans with the clinical team to address patients’ presenting needs.
• Serve as the primary contact for walk-in and referred patients, providing screening, triage, information, and referrals.
• Ensure intake and admission processes meet regulatory and agency requirements, including documentation timelines and standards.
• Maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
• Participate in quality assurance reviews of personal charts and documentation.
• Coordinate with multidisciplinary team members to assign patients to appropriate treatment groups and individual services.
• Present new admissions to the medical team as part of the admission process.
• Communicate across disciplines to support continuity of care and patient engagement.
• Collaborate with the Director of Admissions to develop and maintain referral sources and community partnerships.
• Participate in outreach and relationship-building with social service providers.
• Provide feedback on intake workflows and patient experience to support continuous improvement.
• Complete clinical or administrative special projects assigned by the Director of Admissions or Clinic Director.
• Keep leadership informed about progress, challenges, and operational needs related to assigned responsibilities.
• Contribute to assigned projects and initiatives under leadership guidance.
• Treat individuals with dignity and unconditional positive regard, using sound judgment and decision-making based on clinical knowledge and organizational resources.
• Attend required trainings, supervision sessions, and team meetings prepared and engaged.
• Promote a positive, collaborative, and respectful clinic environment, and remain flexible to support clinic operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) plan
• Generous paid time off
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level